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Rated by our learners

Rated Excellent by our learners

4.5 out of 5

Based on 33,056 Trustpilot reviews

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Verified

I had a mistake happen with my end of…

I had a mistake happen with my end of course deadline, saying it ended a year earlier than it should have. Initially, the chat bot and the first response by a person I got were incredibly unhelpful and took me on a wild goose chase causing a lot of unnecessary stress over the weekend especially whilst working full time. Until today, I eventually got through to Sam at customer service and Edina (3rd time referral by the chat bot (I did both at once due to long hold times over the phone)), they both immediately sorted everything for me so 5* for them, they were incredibly helpful and knowledgeable I was expecting an argument like most customer service procedures but they were understanding and on top of everything, they immediately recognised there was a fault and went through the proper protocol to solve everything for me rapidly. I would recommend that the chat bot gets an update or more monitoring as it struggled to direct me to the right person several times and gave me the finance departments contact details, who then directed me towards the correct department.

Freya 10 Nov 2026
Verified

Signed up for GCSE maths less than a…

Signed up for GCSE maths less than a week ago and all is good so far.

Andrew 9 Nov 2026
Verified

John was knowledgeable and was able to…

John was knowledgeable and was able to answer all my questions. He also seemed friendly, managed to create a connection with me by using what he knows about my ethnicity.

Jay A. 9 Nov 2026
Verified

Zoe was very helpful with all my…

Zoe was very helpful with all my questions and guided me through everything I needed to know. Was very friendly and polite

Nicola 9 Nov 2026
Verified

I had such a fantastic experience

I had such a fantastic experience with Learn Direct, all thanks to Jordan! He called me and took the time to explain absolutely everything so clearly and thoroughly. He was incredibly patient, friendly, approachable and genuinely lovely to speak to. Nothing felt rushed, and he made sure I understood everything and felt comfortable every step of the way. The whole enrolment process was honestly the easiest thing ever. Jordan made everything so straightforward and stress-free, answering all my questions and making the entire experience feel effortless. It’s so refreshing to speak to someone who is not only knowledgeable and professional but also genuinely enthusiastic, helpful and welcoming. His customer service was outstanding, and he really is a credit to Learn Direct. Thank you, Jordan, for making what could have been a daunting process such a positive and easy experience. You’re an absolute star! Highly recommend!

Georgie M. 9 Nov 2026
Verified

Jaz has been amazing with the level of…

Jaz has been amazing with the level of support that she has given me.

Faatz M. 9 Nov 2026
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