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Our Vision and Values

to help you get back into work

Our Mission and Values

At learndirect we want to help people reach their goals and ‌our vision is simple:

Inspiring people to realise their potential

We want people – whatever their background and wherever they live – to think learndirect when they decide they want to improve their lives, whether that’s through learning new skills or getting a job or getting a better one.

We want companies – small and large – to think learndirect when considering how to provide training and improve the skills of their staff.

We want governments and other organisations – both in the UK and further afield – to think learndirect when they want to implement new training schemes for industry or employment programmes for individuals.

We are 100% committed to helping all of our customers achieve their goals and this is underpinned by the values of our organisation:

  • Passionate: we show pride, enthusiasm and dedication in everything that we do for our learners, our customers, ourselves and each other.
  • Agile: we positively embrace and respond quickly to change through a flexible, proactive workforce that seizes opportunities.
  • Courageous: we challenge the norm; continuously improve and create opportunities through our entrepreneurial thinking and sound commercial approach.
  • Empowering: we trust and inspire people to do their best and believe in themselves. We are open to a diversity of ideas, approaches and points of view.

By living and breathing our values, each and every one of our employees look to make our vision a reality.

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Rated by our learners

Rated Excellent by our learners

4.5 out of 5

Based on 30,936 Trustpilot reviews

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Verified

My tutor Sue Young.

Learn direct has many great courses with easy to navigate programmes. My tutor Sue Young, has made the whole experience more managable. She is always on hand for support and guidance, and always replies to any messages raised.

Sarah M. 26 Jun 2026
Verified

John was helpful and patient

John was helpful and patient, assisted me with all the steps to set up my account and payment for enrollment .Thank you for your assistance .

Moddy M. 26 Jun 2026
Verified

Helpful assistants

Tom answered all of my questions and was very knowledgeable. He didn't try to pressure me into a decision and was very helpful.

Dotty L. 25 Jun 2026
Verified

Very positive experience

Ben Harvey rang me today, he was able to answer all of my questions and talked me through the process seamlessly and was so kind and encouraging, I’ve never had such a positive customer service call. What an outstanding employee you have and I hope he gets all the recognition he deserves! I can’t wait to start my course!

K H. 25 Jun 2026
Verified

The person I spoke to from enrolment…

The person I spoke to from enrolment team Freddie is so professional and friendly,he explained everything clearly

Mimosa C. 25 Jun 2026
Verified

Very patient with me

Very patient with me, giving details as much as possible, very audible/fluent to get the communication and So kind.

Mrs O. 25 Jun 2026
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