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Our Vision and Values

to help you get back into work

Our Mission and Values

At learndirect we want to help people reach their goals and ‌our vision is simple:

Inspiring people to realise their potential

We want people – whatever their background and wherever they live – to think learndirect when they decide they want to improve their lives, whether that’s through learning new skills or getting a job or getting a better one.

We want companies – small and large – to think learndirect when considering how to provide training and improve the skills of their staff.

We want governments and other organisations – both in the UK and further afield – to think learndirect when they want to implement new training schemes for industry or employment programmes for individuals.

We are 100% committed to helping all of our customers achieve their goals and this is underpinned by the values of our organisation:

  • Passionate: we show pride, enthusiasm and dedication in everything that we do for our learners, our customers, ourselves and each other.
  • Agile: we positively embrace and respond quickly to change through a flexible, proactive workforce that seizes opportunities.
  • Courageous: we challenge the norm; continuously improve and create opportunities through our entrepreneurial thinking and sound commercial approach.
  • Empowering: we trust and inspire people to do their best and believe in themselves. We are open to a diversity of ideas, approaches and points of view.

By living and breathing our values, each and every one of our employees look to make our vision a reality.

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Rated by our learners

Rated Excellent by our learners

4.5 out of 5

Based on 31,464 Trustpilot reviews

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Amazing Learndirect

Amazing Learndirect, I appreciate it that how they support me and me through to my course. Highly recommended.

JAVED U. 8 Aug 2026
Verified

Zoe was very helpful

Zoe was very helpful. She explained everything to me and asked me if I understood everything and if I needed it any more help so I was very happy with her. She did a good job.

Nicola L. 7 Aug 2026
Verified

Freddie was so helpful & made my SVQ3…

Freddie was so helpful & made my SVQ3 training enrolment way easier than I thought possible. Full marks from me!!

Yvonne B. 7 Aug 2026
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100% Positive Review on 07/08/2026 from Learn Direct Customer

I was able to receive suitable and appropriate support with my query across a reasonable timeline.

Prit S. 7 Aug 2026
Verified

Kiera was so so helpful and supported…

Kiera was so so helpful and supported me from start to finish through both of my exams. Kiera was super responsive, always responding immediately when I had any questions or needed extra guidance. Thanks for your support Kiera!

Scar 7 Aug 2026
Verified

Zoe was patient and clear

Zoe was patient and clear in going through all payments and arrangements, terms and conditions, reassuring me about the cooling off period and arranging phone calls to review my decision.

Jane E. 7 Aug 2026
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