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Our Vision and Values

to help you get back into work

Our Mission and Values

At learndirect we want to help people reach their goals and ‌our vision is simple:

Inspiring people to realise their potential

We want people – whatever their background and wherever they live – to think learndirect when they decide they want to improve their lives, whether that’s through learning new skills or getting a job or getting a better one.

We want companies – small and large – to think learndirect when considering how to provide training and improve the skills of their staff.

We want governments and other organisations – both in the UK and further afield – to think learndirect when they want to implement new training schemes for industry or employment programmes for individuals.

We are 100% committed to helping all of our customers achieve their goals and this is underpinned by the values of our organisation:

  • Passionate: we show pride, enthusiasm and dedication in everything that we do for our learners, our customers, ourselves and each other.
  • Agile: we positively embrace and respond quickly to change through a flexible, proactive workforce that seizes opportunities.
  • Courageous: we challenge the norm; continuously improve and create opportunities through our entrepreneurial thinking and sound commercial approach.
  • Empowering: we trust and inspire people to do their best and believe in themselves. We are open to a diversity of ideas, approaches and points of view.

By living and breathing our values, each and every one of our employees look to make our vision a reality.

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Rated by our learners

Rated Excellent by our learners

4.5 out of 5

Based on 31,782 Trustpilot reviews

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Verified

Danyal Hussain was brilliant explained…

Danyal Hussain was brilliant explained everything clearly. That guy is committed. Working those long hours six days a week is hectic. Give him a raise, 100% deserves a thank you from the company. Thank you Danyal

Kim C. 28 Aug 2026
Verified

Scott was extremely professional

Scott was knowledgeable, informative, friendly and extremely patient He answered the many questions I had with ease and I felt comfortable speaking to him.

lynn B. 28 Aug 2026
Verified

Scott Chapman made the application…

Scott Chapman made the application process much easier for me. He was really helpful and explained everything clearly, making the whole process simple and stress free. I really appreciate his help and support.

Yusra A. 28 Aug 2026
Verified

I appreciate the coordinator of Access…

I appreciate the coordinator of Access to HE Diploma, I sincerely thank you for your prompt response and assistance regarding my digital certificate. I contacted you yesterday, after I accidentally deleted the email that I received from awarding body skills that contained my Digital certificate and you help me resolve the issue. I have now received a response regarding my digital certificate without any delay. Your assistance and your encouragement have been very helpful to me.

YETUNDE A. 28 Aug 2026
Verified

Courtney was so positive and friendly

Courtney was so positive and friendly, she was so kind I felt like I was talking to a friend. I couldn't fault her customer service skills and knowledge and professionalism. If I could give her more than 5 stars I would!

Lucy 28 Aug 2026
Verified

The experience was really great.He was…

The experience was really great.He was very clear and informative about everything.All the enquires were answered.Happy with the service and the service offered.Thank you Danyal Hussain.

Joshna C. 28 Aug 2026
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