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Our Vision and Values

to help you get back into work

Our Mission and Values

At learndirect we want to help people reach their goals and ‌our vision is simple:

Inspiring people to realise their potential

We want people – whatever their background and wherever they live – to think learndirect when they decide they want to improve their lives, whether that’s through learning new skills or getting a job or getting a better one.

We want companies – small and large – to think learndirect when considering how to provide training and improve the skills of their staff.

We want governments and other organisations – both in the UK and further afield – to think learndirect when they want to implement new training schemes for industry or employment programmes for individuals.

We are 100% committed to helping all of our customers achieve their goals and this is underpinned by the values of our organisation:

  • Passionate: we show pride, enthusiasm and dedication in everything that we do for our learners, our customers, ourselves and each other.
  • Agile: we positively embrace and respond quickly to change through a flexible, proactive workforce that seizes opportunities.
  • Courageous: we challenge the norm; continuously improve and create opportunities through our entrepreneurial thinking and sound commercial approach.
  • Empowering: we trust and inspire people to do their best and believe in themselves. We are open to a diversity of ideas, approaches and points of view.

By living and breathing our values, each and every one of our employees look to make our vision a reality.

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Rated by our learners

Rated Excellent by our learners

4.4 out of 5

Based on 31,181 Trustpilot reviews

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Verified

Sean was brilliant and so helpful

Sean dealt with me, helped me threw everything and answered my questions brilliantly so I understood everything, We even had a great laugh on the phone too and that topped everything for me, I can’t recommend Sean enough Thank you Sean

Ash D. 18 Jul 2026
Verified

Sean C has been amazing and so…

Sean has been amazing and so helpful today, called when he said he would and did the best he could for me. Sean was kind and made things easy. Thank you

Michelle 18 Jul 2026
Verified

Excellent support and guidance

I spoke with a gentleman called Nathan today. He was very friendly and took me through all of the available options for the course I am interested in. He explained everything in great detail, made sure I understood everything and was very patient with me during the call. He ensured that all of my questions were answered and that I felt confident about the next steps before ending the call. His professionalism, knowledge and approachable manner made the whole process much less daunting. Thank you, Nathan, for all your help!

Skye W. 17 Jul 2026
Verified

The response was fast accurate and…

The response was fast accurate and satisfying.i am really happy with the service

Bianca 17 Jul 2026
Verified

It was very straightforward

It was very straightforward. Tom is very good to talk to as he is genuine.

Fahim P. 17 Jul 2026
Verified

Thomas O has been excellent in…

Thomas O has been excellent in assisting me signing up Great telephone skills Good product knowledge

Wesley C. 17 Jul 2026
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