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Our Vision and Values

to help you get back into work

Our Mission and Values

At learndirect we want to help people reach their goals and ‌our vision is simple:

Inspiring people to realise their potential

We want people – whatever their background and wherever they live – to think learndirect when they decide they want to improve their lives, whether that’s through learning new skills or getting a job or getting a better one.

We want companies – small and large – to think learndirect when considering how to provide training and improve the skills of their staff.

We want governments and other organisations – both in the UK and further afield – to think learndirect when they want to implement new training schemes for industry or employment programmes for individuals.

We are 100% committed to helping all of our customers achieve their goals and this is underpinned by the values of our organisation:

  • Passionate: we show pride, enthusiasm and dedication in everything that we do for our learners, our customers, ourselves and each other.
  • Agile: we positively embrace and respond quickly to change through a flexible, proactive workforce that seizes opportunities.
  • Courageous: we challenge the norm; continuously improve and create opportunities through our entrepreneurial thinking and sound commercial approach.
  • Empowering: we trust and inspire people to do their best and believe in themselves. We are open to a diversity of ideas, approaches and points of view.

By living and breathing our values, each and every one of our employees look to make our vision a reality.

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Rated by our learners

Rated Excellent by our learners

4.5 out of 5

Based on 32,872 Trustpilot reviews

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Very helpful and informative

Very helpful and informative. Solved my query right away thanks.

Safira 30 Oct 2026
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Great customer service from Tom

Great customer service from Tom He was very quick and helpful!

kimete T. 29 Oct 2026
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Extremely quick communication not…

Extremely quick communication not pushed for sales informative and polite. I had the pleasure of having Ethan talk me through and I can’t wait :)

Amandeep 29 Oct 2026
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I spoke with Ms Nasrine Marhoum

I spoke with Ms Nasrine Marhoum. She is very cooperative and politely explained everything about the course, clearing all my doubts. I am so happy about her attitude. She is full of positive energy, which made me join the course immediately.

Neena V. 29 Oct 2026
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Chloe from customer service was very…

Chloe from customer service was very very quick to answer my question and very helpful.

Therry 29 Oct 2026
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Great customer service from the Chloe

Great customer service from the Chloe. Very quick and straightforward.

Arjayci 29 Oct 2026
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