- Terms and Conditions
- Privacy Statement
- Copyright statement
- Company information
- learndirect environmental policy
- Customer Experience Vision
- Safeguarding / Prevent policies
- Equality and diversity
- Supply chain fee policy
- learndirect Fraud Statement
- learndirect Anti-slavery and human trafficking policy
- Our accessibility statement
- Customer queries and complaints policy
What are cookies?
Cookies are small text files that our website(s) or services provided for us by other companies put on your computer. The information in them helps us to improve your experience of using our website and learning with us. Many of our cookies are deleted when you log out of your learning or close your web browser. None of our cookies contain any of your personally identifiable information.
If you are not happy, then you should either not use our website(s), set your web browser to not accept cookies from learndirect or use your web browser’s anonymous browsing setting (this is called ‘Incognito’ in Google Chrome, ‘InPrivate’ in Internet Explorer and ‘Private Browsing’ in Firefox).
For more information on cookies, how to control the use of them in your browser and how to browse the internet anonymously visit the All About Cookies website.
You will not be able to purchase courses from the learndirect website if you set your browser to not accept cookies as our ecommerce system uses them to process transactions. We are unable to facilitate purchases by any other method (e.g. telephone sales) or provide technical support to users who choose to block learndirect cookies.
What cookies learndirect uses:
learndirect Session Cookies
We use a number of session cookies to provide functionality including, but not limited to, remembering who you are when you have logged into our website(s) or learning systems, to identify you when you move from one learndirect system to another, to greet you by name on screen, to optimise the effectiveness of our web servers and to remember the items you have put into our shopping basket.
We consider these cookies to be strictly necessary for the secure and efficient operation of our website(s) and learning systems and make your experience of using them easier and quicker.
If these cookies are blocked or disabled then much of the functionality of our systems will be broken.
learndirect Persistent Cookies
We use a number of persistent cookies to provide functionality including, but not limited to, returning you back to the point in your learning you had reached the last time you logged out, to show you content you had looked at on a previous visit to make it easier to find it again, to make sure you are only invited to complete a web survey occasionally and that you don’t see alerts or messages repeatedly during a single web visit.
If these cookies are blocked or disabled then our systems will still be usable, but the user experience will be severely degraded.
We use Google Analytics to understand how our website(s) and learning systems are being used in order to improve the user experience. We only record anonymous user data; we can’t identify what an individual user does on our website.
For more information on how Google protects your data see Safeguarding your data content. To permanently opt-out of Google Analytics for the web visit the Google Analytics opt-out page and install the add-on for your browser.
This cookie is used on a small number of pages on the learndirect website to track the effectiveness of our Google Adwords and Google Sponsored Link advertising.
For more information on how to permanently opt-out of DoubleClick placing this cookie on your computer visit http://www.google.com/policies/privacy/ads/#toc-optout or install the Google Advertising Cookie Plugin for your browser http://www.google.com/ads/preferences/plugin/
Each time you start a course or use our ‘Test my PC’ tool we use BrowserHawk software to check the set up of your computer. This information is stored in a cookie so that we don’t test your system multiple times in a single visit and is also used to display the results of the test and allow us to give you help and support specific to the set up of your computer.
Social network cookies
Some pages on our website(s) contain social network ‘share’ or ‘like’ buttons. The social network may set a cookie (or cookies) on your PC when you click on one of these buttons.
In order to implement these buttons on our website(s) we use code which is hosted by the relevant social network. If you are a member of some of these networks they may use this code to track that you have visited our website(s) whether you click the buttons or not.
learndirect does not control these cookies or the underlying code. You should check the privacy statement of the relevant social network before clicking them and/or to find out how they track their members’ behaviour using these elements and how to opt out of this functionality.
Ways to get in touch
Need any help or support?Contact us