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Tutor Support Included

Learning remotely doesn’t mean you’re on your own! You’ll be able to message your tutor through our industry-leading learning platform.

Flexible Payment Options

Enrol today from as little as £9.99. Buy Now, Pay no course fees until 1st September 2022!

Learn At Your Own Pace

Study wherever and whenever you want. You’ll have access to your course for one year so you can fit your learning around your other commitments.

Tutor Support Included

Learning remotely doesn’t mean you’re on your own! You’ll be able to message your tutor through our industry-leading learning platform.

Flexible Payment Options

Enrol today from as little as £9.99. Buy Now, Pay no course fees until 1st September 2022!

Learn At Your Own Pace

Study wherever and whenever you want. You’ll have access to your course for one year so you can fit your learning around your other commitments.

Satisfying Challenging Customers

AUGUST OFFER

Tuesday 16th of August

100% online
learning
0 units
1 guided
learning hours

Satisfying Challenging Customers

Course Overview

Every customer is different! Explore how to approach a range of different challenging customer situations with a friendly, calm and professional manner, whether they are uncommunicative, in the wrong, indecisive, impolite or unfamiliar with your product or service.

Key Learning Points:

  • Learn how to remain cool and professional
  • Understand that every customer is different
  • Learn how to approach challenging customers

Course Outcomes:

  • Persevere in difficult circumstances
  • Develop your listening, questioning and other communication skills to help and build relationships with all customers irrespective of their situation

Target Audience

All customer facing employees

OUR PASS RATE
Business & HR (National Average 51.8%)
97.5%

*You will have access to the course for 12 months only. You can purchase course extensions here

On successful completion of your course you will receive the learndirect Certificate of Completion of Training in Satisfying Challenging Customers.

Your course certificate will also state the number of CPD points/hours the course is eligible for.

View a sample of the certificate (opens in new window)

learndirect is one of the largest integrated providers of courses and qualifications, training, and employment services in the UK

  • Each year around 6,000 businesses equip their staff for success with learndirect
  • learndirect have helped more than 75,000 businesses equip their employees with the skills needed to improve productivity.
  • Almost 700,000 maths and English test passes have been achieved with learndirect.
  • 300,000 people fulfilled their career ambitions last year with learndirect.
  • Over 250,000 apprentices have achieved with learndirect.

Satisfying Challenging Customers

Course Overview

Every customer is different! Explore how to approach a range of different challenging customer situations with a friendly, calm and professional manner, whether they are uncommunicative, in the wrong, indecisive, impolite or unfamiliar with your product or service.

Key Learning Points:

  • Learn how to remain cool and professional
  • Understand that every customer is different
  • Learn how to approach challenging customers

Course Outcomes:

  • Persevere in difficult circumstances
  • Develop your listening, questioning and other communication skills to help and build relationships with all customers irrespective of their situation

Target Audience

All customer facing employees

Requirements

*You will have access to the course for 12 months only. You can purchase course extensions here

Qualifications

On successful completion of your course you will receive the learndirect Certificate of Completion of Training in Satisfying Challenging Customers.

Your course certificate will also state the number of CPD points/hours the course is eligible for.

View a sample of the certificate (opens in new window)

learndirect is one of the largest integrated providers of courses and qualifications, training, and employment services in the UK

  • Each year around 6,000 businesses equip their staff for success with learndirect
  • learndirect have helped more than 75,000 businesses equip their employees with the skills needed to improve productivity.
  • Almost 700,000 maths and English test passes have been achieved with learndirect.
  • 300,000 people fulfilled their career ambitions last year with learndirect.
  • Over 250,000 apprentices have achieved with learndirect.
OUR PASS RATE
Business & HR
97.5%
(National Average 51.8%)

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