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Tutor Support Included

Learning remotely doesn’t mean you’re on your own! You’ll be able to message your tutor through our industry-leading learning platform.

Flexible Payment Options

Enrol today for £0 deposit & spread the cost over 24 months

Learn At Your Own Pace

Study wherever and whenever you want. You’ll have access to your course for one year so you can fit your learning around your other commitments.

Tutor Support Included

Learning remotely doesn’t mean you’re on your own! You’ll be able to message your tutor through our industry-leading learning platform.

Flexible Payment Options

Enrol today for £0 deposit & spread the cost over 24 months

Learn At Your Own Pace

Study wherever and whenever you want. You’ll have access to your course for one year so you can fit your learning around your other commitments.

Positive Customer Care

Savings End

Tuesday 11th of October

100% online
learning
0 units
6 guided
learning hours
  • SALE Savings End Midnight Tuesday 11th October
  • SALE Savings End Midnight Tuesday 11th October

Positive Customer Care

The 21st Century business is increasingly won or lost on the effectiveness of its customer care programme. It costs 5 times as much to win a new customer as to keep an existing one.

This course has been designed to help you develop the vital skills to offer positive Customer Care for any business. With this knowledge, you will be able to deal with customers effectively, maximise their potential, and exceed their expectations.

OUR PASS RATE
Business & HR (National Average 51.8%)
97.5%

Modules

How to make customers feel appreciated

How to understand your own organisation

Why you need to present a consistent professional image

Communication techniques when you have to say, 'No'

What you need to know to solve customers' problems

Interpersonal skills to help you deal with difficult customers

Assertiveness techniques which help you retain your self-esteem

Entry Requirements

There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.

*You will have access to the course for 12 months only, after which, you can purchase extensions through your learning platform.

Assessment Method

After each lesson there will be a question paper, which needs to be completed and submitted to your personal tutor for marking. This method of continual assessment ensures that your personal tutor can consistently monitor your progress and provide you with assistance throughout the duration of the course.

What's Included

  • All study materials
  • Study Guide
  • Full Tutor and Admin support

On successful completion of your course you will receive the learndirect Certificate of Completion of Training in Positive Customer Care.

Your course certificate will also state the number of CPD points/hours the course is eligible for.

View a sample of the certificate (opens in new window)

learndirect is one of the largest integrated providers of courses and qualifications, training, and employment services in the UK

  • Each year around 6,000 businesses equip their staff for success with learndirect
  • learndirect have helped more than 75,000 businesses equip their employees with the skills needed to improve productivity.
  • Almost 700,000 maths and English test passes have been achieved with learndirect.
  • 300,000 people fulfilled their career ambitions last year with learndirect.
  • Over 250,000 apprentices have achieved with learndirect.
  • SALE Savings End Midnight Tuesday 11th October
  • SALE Savings End Midnight Tuesday 11th October

Positive Customer Care

The 21st Century business is increasingly won or lost on the effectiveness of its customer care programme. It costs 5 times as much to win a new customer as to keep an existing one.

This course has been designed to help you develop the vital skills to offer positive Customer Care for any business. With this knowledge, you will be able to deal with customers effectively, maximise their potential, and exceed their expectations.

Modules

How to make customers feel appreciated

How to understand your own organisation

Why you need to present a consistent professional image

Communication techniques when you have to say, 'No'

What you need to know to solve customers' problems

Interpersonal skills to help you deal with difficult customers

Assertiveness techniques which help you retain your self-esteem

Entry Requirements

There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.

*You will have access to the course for 12 months only, after which, you can purchase extensions through your learning platform.

Assessment

Assessment Method

After each lesson there will be a question paper, which needs to be completed and submitted to your personal tutor for marking. This method of continual assessment ensures that your personal tutor can consistently monitor your progress and provide you with assistance throughout the duration of the course.

What's Included

  • All study materials
  • Study Guide
  • Full Tutor and Admin support

Qualifications

On successful completion of your course you will receive the learndirect Certificate of Completion of Training in Positive Customer Care.

Your course certificate will also state the number of CPD points/hours the course is eligible for.

View a sample of the certificate (opens in new window)

learndirect is one of the largest integrated providers of courses and qualifications, training, and employment services in the UK

  • Each year around 6,000 businesses equip their staff for success with learndirect
  • learndirect have helped more than 75,000 businesses equip their employees with the skills needed to improve productivity.
  • Almost 700,000 maths and English test passes have been achieved with learndirect.
  • 300,000 people fulfilled their career ambitions last year with learndirect.
  • Over 250,000 apprentices have achieved with learndirect.
OUR PASS RATE
Business & HR
97.5%
(National Average 51.8%)

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