Telemarketing Professional

Telemarketing Professional

Call centres and telemarketing operations are constantly advertising for trained professionals, who can use the phone confidently on behalf of their customers, to ring up profits.

This course is designed to give you the skills and techniques you need to become a well-paid telemarketing professional, working from home or a call centre. You will develop a call structure which you can apply to thousands of commercial applications.

Modules

Maximise the impact of the first 15 seconds

Use the FAB formula to demonstrate benefits

Learn about power questions and active listening

Build dialogue that gets the customer interested

Deal with objections using tested methods

Five ways to close that sale

Entry Requirements

There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.

All course fees, inclusive of all payment plans including our Premium Credit Limited option, must be settled before certification can be ordered.

*You will have access to the course for 24 months.

Assessment Method

After each lesson there will be a question paper, which needs to be completed and submitted to your personal tutor for marking. This method of continual assessment ensures that your personal tutor can consistently monitor your progress and provide you with assistance throughout the duration of the course.

What's Included

• All study materials
• Study Guide
• Full Tutor and Admin support

On successful completion of your course you will receive the learndirect Certificate of Completion of Training in Telemarketing Professional.

Your course certificate will also state the number of CPD points/hours the course is eligible for.

View a sample of the certificate (opens in new window)

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