Handling Complaints
AUGUST OFFER
Tuesday 16th of August
learning
learning hours
Handling Complaints
Course Overview
Can you turn a complaint into an opportunity? Discover how to adopt a positive attitude and fix the problem sensitively by following a systematic process. Learn how to avoid the pitfalls that delay resolution and how to look for the opportunities to create customer loyalty.
Learning Outcomes:
- Understand how complaints can benefit your business
- Adopt a positive attitude towards complaints
- Understand the importance of a consistent complaint resolution process
- Understand the aim of each step in the complaint resolution model you decide to adopt
- Recognise and avoid the common pitfalls which annoy customers and delay resolutionres
Target Audience
Anyone working in a customer facing role
90.9%
*You will have access to the course for 12 months only. You can purchase course extensions here.
On successful completion of your course you will receive the learndirect Certificate of Completion of Training in Handling Complaints.
Your course certificate will also state the number of CPD points/hours the course is eligible for.
View a sample of the certificate (opens in new window)
learndirect is one of the largest integrated providers of courses and qualifications, training, and employment services in the UK
- Each year around 6,000 businesses equip their staff for success with learndirect
- learndirect have helped more than 75,000 businesses equip their employees with the skills needed to improve productivity.
- Almost 700,000 maths and English test passes have been achieved with learndirect.
- 300,000 people fulfilled their career ambitions last year with learndirect.
- Over 250,000 apprentices have achieved with learndirect.
Handling Complaints
Course Overview
Can you turn a complaint into an opportunity? Discover how to adopt a positive attitude and fix the problem sensitively by following a systematic process. Learn how to avoid the pitfalls that delay resolution and how to look for the opportunities to create customer loyalty.
Learning Outcomes:
- Understand how complaints can benefit your business
- Adopt a positive attitude towards complaints
- Understand the importance of a consistent complaint resolution process
- Understand the aim of each step in the complaint resolution model you decide to adopt
- Recognise and avoid the common pitfalls which annoy customers and delay resolutionres
Target Audience
Anyone working in a customer facing role
Requirements
*You will have access to the course for 12 months only. You can purchase course extensions here.
Qualifications
On successful completion of your course you will receive the learndirect Certificate of Completion of Training in Handling Complaints.
Your course certificate will also state the number of CPD points/hours the course is eligible for.
View a sample of the certificate (opens in new window)
learndirect is one of the largest integrated providers of courses and qualifications, training, and employment services in the UK
- Each year around 6,000 businesses equip their staff for success with learndirect
- learndirect have helped more than 75,000 businesses equip their employees with the skills needed to improve productivity.
- Almost 700,000 maths and English test passes have been achieved with learndirect.
- 300,000 people fulfilled their career ambitions last year with learndirect.
- Over 250,000 apprentices have achieved with learndirect.
90.9%
