Executive Office Skills

Executive Office Skills

About the Executive Office Skills Certificate

In any given office, there are a number of systems and procedures in place to make sure things run smoothly. However, understanding and implementing these systems takes hard work and a wealth of relevant corporate knowledge. This course has been specifically designed to equip office staff with the skills they need to become successful senior leaders.

This home learning course is made up of five informative units. These engaging modules aim to teach our learners all they need to know about working in an office environment. During the course of this distance learning qualification, students will learn about everything from customer service and personnel administration to communications and project management.

Who should study this course?

This course is aimed at individuals who want to develop their abilities within an office environment. Whether you already work in an office and want to further your career, or you want to secure your first office-based job, this course can help you reach your goals.

You do not need any previous qualifications to enrol on this executive office skills course at learndirect. You don’t even need any previous office experience. All we ask is that you have an interest in the topic and the motivation to engage in home study.

What happens after the course?

On successful completion of this online qualification, you will have gained the theoretical and practical abilities you need to create a productive and thriving office environment. If you enjoyed studying, you may decide you want to take your studies further and broaden your knowledge with a related course.

Alternatively, you may choose to progress directly into employment, or work your way up in your existing job. The skills you learn during this course are transferrable and could help you to find work in the following areas:

• Human resources
• Office management
• Administration

For more information about this course, give us a call on this number: 01202 006 464

Modules

Study Guide

Module One: Customer Services

• Objective
• Face to Face Contact
• Dealing with Awkward Customers
• Where are You?
• Dealing with Complaints
• Complaints Policy
• Do's and Don'ts of Complaint Handling
• Is the Customer Always Right?
• Dangerous Contact
• Person to Person Contact

Module Two: Personnel Administration

• Objectives
• Work Cycle
• Recruitment
• Interviewing
• Contract of Employment
• Personnel File
• Data Protection
• Job Description
• Health and Safety
• Staff Security

Module Three: Project Management

• Objectives
• Defining a Project
• Work Breakdown Structure
• Choosing your Team
• Recording the Information
• Who Does What?
• Gantt Chart

Module Four: Communications

• Objectives
• Body Language
• Appearance
• Language
• Listening Skills
• Letter Writing
• Using the Telephone
• Getting the Message

Module Five: Training Administration

• Objectives
• The Training Cycle
• Who Benefits from Training?
• Planning Training
• Preparing Course Materials
• Training Methods
• Training Environment
• Equipment
• Visual Aids
• Evaluation

For a more detailed syllabus on this course, click here

Entry Requirements

There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.

All course fees, inclusive of all payment plans including our Premium Credit Limited option, must be settled before certification can be ordered.

*You will have access to the course for 24 months.

On successful completion of your course you will receive the learndirect Certificate of Completion of Training in Executive Office Skills.

Your course certificate will also state the number of CPD points/hours the course is eligible for.

View a sample of the certificate (opens in new window)

learndirect is one of the largest integrated providers of courses and qualifications, training, and employment services in the UK

• Each year around 6,000 businesses equip their staff for success with learndirect
• learndirect have helped more than 75,000 businesses equip their employees with the skills needed to improve productivity.
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