Online Executive Office Skills Course | learndirect

Executive Office Skills

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Overview

About the Level 3 Executive Office Skills Certificate

In any given office, there are a number of systems and procedures in place to make sure things run smoothly. However, understanding and implementing these systems takes hard work and a wealth of relevant corporate knowledge. This course has been specifically designed to equip office staff with the skills they need to become successful senior leaders.

This home learning course is made up of five informative units. These engaging modules aim to teach our learners all they need to know about working in an office environment. During the course of this distance learning qualification, students will learn about everything from customer service and personnel administration to communications and project management.

Who should study this course?

This course is aimed at individuals who want to develop their abilities within an office environment. Whether you already work in an office and want to further your career, or you want to secure your first office-based job, this course can help you reach your goals.

You do not need any previous qualifications to enrol on this executive office skills course at learndirect. You don’t even need any previous office experience. All we ask is that you have an interest in the topic and the motivation to engage in home study.

What happens after the course?

On successful completion of this online qualification, you will have gained the theoretical and practical abilities you need to create a productive and thriving office environment. If you enjoyed studying, you may decide you want to take your studies further and broaden your knowledge with a related course.

Alternatively, you may choose to progress directly into employment, or work your way up in your existing job. The skills you learn during this course are transferrable and could help you to find work in the following areas:

  • Human resources
  • Office management
  • Administration

For more information about this course, give us a call on this number: 01202 006 464

Modules

 

Study Guide

Module One: Customer Services

  • Objective
  • Face to Face Contact
  • Dealing with Awkward Customers
  • Where are You?
  • Dealing with Complaints
  • Complaints Policy
  • Do's and Don'ts of Complaint Handling
  • Is the Customer Always Right?
  • Dangerous Contact
  • Person to Person Contact

Module Two: Personnel Administration

  • Objectives
  • Work Cycle
  • Recruitment
  • Interviewing
  • Contract of Employment
  • Personnel File
  • Data Protection
  • Job Description
  • Health and Safety
  • Staff Security

Module Three: Project Management

  • Objectives
  • Defining a Project
  • Work Breakdown Structure
  • Choosing your Team
  • Recording the Information
  • Who Does What?
  • Gantt Chart

Module Four: Communications

  • Objectives
  • Body Language
  • Appearance
  • Language
  • Listening Skills
  • Letter Writing
  • Using the Telephone
  • Getting the Message

Module Five: Training Administration

  • Objectives
  • The Training Cycle
  • Who Benefits from Training?
  • Planning Training
  • Preparing Course Materials
  • Training Methods
  • Training Environment
  • Equipment
  • Visual Aids
  • Evaluation

For a more detailed syllabus on this course, click here

Requirements

There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.

Certification

At the end of this course successful learners will receive a Certificate of Achievement from ABC Awards and Certa Awards and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

Level 3 Executive Office Skills Certificate of Achievement

The course has been endorsed under the ABC Awards and Certa Awards Quality Licence Scheme. This means that learndirect has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification* but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 3 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.

The course itself has been designed by learndirect to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications. ABC Awards & Certa Awards endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met. A review of courses is carried out as part of the endorsement process.

*Regulated qualification refers to those qualifications that are regulated by Ofqual / CCEA / Qualification Wales

To view a sample of the ABC Certificate of Achievement, please click here.

Hear from our past Students

About the Level 3 Executive Office Skills Certificate

In any given office, there are a number of systems and procedures in place to make sure things run smoothly. However, understanding and implementing these systems takes hard work and a wealth of relevant corporate knowledge. This course has been specifically designed to equip office staff with the skills they need to become successful senior leaders.

This home learning course is made up of five informative units. These engaging modules aim to teach our learners all they need to know about working in an office environment. During the course of this distance learning qualification, students will learn about everything from customer service and personnel administration to communications and project management.

Who should study this course?

This course is aimed at individuals who want to develop their abilities within an office environment. Whether you already work in an office and want to further your career, or you want to secure your first office-based job, this course can help you reach your goals.

You do not need any previous qualifications to enrol on this executive office skills course at learndirect. You don’t even need any previous office experience. All we ask is that you have an interest in the topic and the motivation to engage in home study.

What happens after the course?

On successful completion of this online qualification, you will have gained the theoretical and practical abilities you need to create a productive and thriving office environment. If you enjoyed studying, you may decide you want to take your studies further and broaden your knowledge with a related course.

Alternatively, you may choose to progress directly into employment, or work your way up in your existing job. The skills you learn during this course are transferrable and could help you to find work in the following areas:

  • Human resources
  • Office management
  • Administration

For more information about this course, give us a call on this number: 01202 006 464

Modules

 

Study Guide

Module One: Customer Services

  • Objective
  • Face to Face Contact
  • Dealing with Awkward Customers
  • Where are You?
  • Dealing with Complaints
  • Complaints Policy
  • Do's and Don'ts of Complaint Handling
  • Is the Customer Always Right?
  • Dangerous Contact
  • Person to Person Contact

Module Two: Personnel Administration

  • Objectives
  • Work Cycle
  • Recruitment
  • Interviewing
  • Contract of Employment
  • Personnel File
  • Data Protection
  • Job Description
  • Health and Safety
  • Staff Security

Module Three: Project Management

  • Objectives
  • Defining a Project
  • Work Breakdown Structure
  • Choosing your Team
  • Recording the Information
  • Who Does What?
  • Gantt Chart

Module Four: Communications

  • Objectives
  • Body Language
  • Appearance
  • Language
  • Listening Skills
  • Letter Writing
  • Using the Telephone
  • Getting the Message

Module Five: Training Administration

  • Objectives
  • The Training Cycle
  • Who Benefits from Training?
  • Planning Training
  • Preparing Course Materials
  • Training Methods
  • Training Environment
  • Equipment
  • Visual Aids
  • Evaluation

For a more detailed syllabus on this course, click here

Requirements

There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.

Certification

At the end of this course successful learners will receive a Certificate of Achievement from ABC Awards and Certa Awards and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

Level 3 Executive Office Skills Certificate of Achievement

The course has been endorsed under the ABC Awards and Certa Awards Quality Licence Scheme. This means that learndirect has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification* but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 3 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.

The course itself has been designed by learndirect to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications. ABC Awards & Certa Awards endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met. A review of courses is carried out as part of the endorsement process.

*Regulated qualification refers to those qualifications that are regulated by Ofqual / CCEA / Qualification Wales

To view a sample of the ABC Certificate of Achievement, please click here.

Hear from our past Students

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