Click here to
- Click here to Request a Callback

Contact us

Please tell us what you think of our service; our courses; our centres, or ask us a question. We like to hear from you and value your feedback.

Our website

To contact us with a question, receive help or to provide us with your comments or feedback please contact:
contactus@learndirect.com

For learner support enquiries please contact:
learnersupport@learndirect.com

You can find out more about how we respond to your request in our learndirect customer queries and complaints policy.

Our social media pages

You can send us a private message via Facebook or Twitter.

Call us

Call us on 01202 006 464. We’re open as follows:

9am-6pm Monday to Thursday

Friday 9am-5pm

Saturday 9am-5pm

A Text Relay service is available for learners who are deaf, hard of hearing or speech impaired.

Write to us

FREEPOST learndirect

For learner support enquiries please contact

learnersupport@learndirect.com

Rated by our learners

Rated Excellent by our learners

4.5 out of 5

Based on 31,129 Trustpilot reviews

Read all reviews →
Verified

Harley Rowe was very helpful

Harley Rowe was very helpful. He took me through all the process and he was patient with me. I had a lot of questions and he managed to clearly answer all of them and kept asking if l had any other questions. He is a superstar and as l start my corse l will be happy for him to help if l have any questions regarding my account. He is very very very very helpful. He deserves a token of appreciation.

Mellisa J. 13 Jul 2026
Verified

On the phone i spoke to Zoe

On the phone i spoke to Zoe, shes super profesinal and friendly. When i was having difuclities with my internet and technology she didnt rush me and let me fix it in my time. When askek question about the course and the payments she was relly helpfull with her answers. Clearly know what shes doing and what shes speaking about.

Zofia 13 Jul 2026
Verified

Great experience

Great experience. The team are supper helpfull and friendly.

Toney-Ann F. 13 Jul 2026
Verified

Excellent customer service

The chat option online provided instant access to Laura who provided lots of information in a very friendly and easy to digest way. She is passionate about animals and knowledgeable on the courses, providing clarity and reassurance that I was committing to a course that would exactly meet my interests and requirements. And she's fun and lovely to talk to!

Caroline C. 13 Jul 2026
Verified

Helpful

Sean explained everything very well and I’m keen to start my course

Kelly T. 13 Jul 2026
Verified

Scott was very informative

Scott was very informative, and extremely helpful. Made it easy to ask questions and answered effectively and efficiently. Thank you so much for calling me back and listening to me, sharing your knowledge and expertise. You made it so easy.

joanne 13 Jul 2026
Ready when you are

Take the next step in your learning journey

Course tips, career advice and exclusive offers, straight to your inbox. No spam, just guidance.

Accredited & trusted

Working with the UK's leading awarding bodies