Product and Operations Management

Product and Operations Management

Operations management is concerned with the ways of achieving the most effective and efficient use of an organisation's resources, such as its financial and human resources, its capital resources and its raw materials. It is concerned with making a better product or service and with making it more efficiently or at lower cost. Operations management is therefore centrally concerned with the achievement of organisational objectives and ultimately with the achievement of business success.

Although the course presents operations management as a specialist business function, it will become clear that many of the ideas and techniques are relevant to many other management specialists. As you will see throughout this course there are many parts to the discipline of operations management and the course is likely to be of value to any manager in any business.

Modules

Introduction to POM and Operations Strategy

• Introduction
• Objectives
• Nature of POM
• Mission, policy and operations
• Strategy
• Operations strategy
• Summary
• References
• Further reading

The Product Service Package

• Introduction
• Objectives
• What do people buy?
• Design of products and services
• Variety
• Summary
• References
• Further reading

Processes and Systems

• Introduction
• Objectives
• Operations system design
• Method study and work measurement
• Work study techniques
• Method study
• Work measurement
• Summary
• References
• Further reading

Programmes and Schedules

• Introduction
• Objectives
• Capacity management
• Medium-term capacity planning
• Medium-term capacity strategies
• Short-term capacity planning
• Operations planning
• Loading
• Scheduling
• Order point systems
• Manufacturing resource planning
• Just in Time
• Scheduling in non-manufacturing operations
• Summary
• References
• Further reading

Plant and Supporting Facilities

• Introduction
• Objectives
• Facilities task cycle
• Criteria for equipment selection
• Handling risks
• Facility layout
• Maintenance
• Summary
• Further reading

People and Quality

• Introduction
• Objectives
• Quality: basic definitions and system
• Customer-supplier chains
• Total quality management (TQM)
• Tools and techniques of quality
• Implementation of TQM
• Summary
• References
• Further reading

Entry Requirements

There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.

All course fees, inclusive of all payment plans including our Premium Credit Limited option, must be settled before certification can be ordered.

*You will have access to the course for 24 months.

Assessment Method

After each lesson there will be a question paper, which needs to be completed and submitted to your personal tutor for marking. This method of continual assessment ensures that your personal tutor can consistently monitor your progress and provide you with assistance throughout the duration of the course.

What's Included

• All study materials
• Study Guide
• Full Tutor and Admin support

Course Text

For this course you will be required to purchase the textbook:

Production and Operations Management (1992), A. P. Muhlemann, J. S. Oakland, K. G. Lockyer, sixth edition, London: Pitman.

On successful completion of your course you will receive the learndirect Certificate of Completion of Training in Product and Operations Management.

Your course certificate will also state the number of CPD points/hours the course is eligible for.

View a sample of the certificate (opens in new window)

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