Managing Conflict Course | Online Training | learndirect

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Enrol today for only £9.99 and pay no course fees until next year. What’s more you’ll be able to access your course materials straight away!

Learn At Your Own Pace

Study wherever and whenever you want. You’ll have access to your course for two years so you can fit your learning around your other commitments.

Tutor Support Included

Learning remotely doesn’t mean you’re on your own! You’ll be able to message your tutor through our industry-leading learning platform.

Flexible Payment Options

Enrol today for only £9.99 and pay no course fees until next year. What’s more you’ll be able to access your course materials straight away!

Learn At Your Own Pace

Study wherever and whenever you want. You’ll have access to your course for two years so you can fit your learning around your other commitments.

Managing Conflict

100% online
learning
0 units
1 guided
learning hours

Managing Conflict

Course Overview

Managing conflict at work in an effective and professional manner is a responsibility for every team leader or manager. But if handled well, conflict can be a catalyst for growth and innovation.

This course explains how to manage conflict at work in a effective and professional manner, how to avoid friction and damage to team spirit. Learn strategies to help diagnose causes of conflict, resolve conflict and restore unity.

Key Learning Points:

  • Lean to identify the cause of the conflict before trying to mediate it
  • Learn how to resolve conflicts between two individuals at work
  • Explore some strategies that would help restore unity

Course Outcomes:

  • Understand the causes of conflict
  • Recognise the impact of conflict on team dynamics
  • Use conflict to positively affect the team
  • Identify individual responses to conflict: compromise, accommodate, compete, collaborate, avoid
  • Develop and use a coping strategy for each response
  • Use a systematic approach to conflict resolution  

Target Audience

Managers and Team Leaders

OUR PASS RATE
Business & HR (National Average 51.8%)
97.5%

On successful completion of your course you will receive the learndirect Certificate of Completion of Training in Managing Conflict.

Your course certificate will also state the number of CPD points/hours the course is eligible for.

View a sample of the certificate (opens in new window)

learndirect is one of the largest integrated providers of courses and qualifications, training, and employment services in the UK

  • Each year around 6,000 businesses equip their staff for success with learndirect
  • learndirect have helped more than 75,000 businesses equip their employees with the skills needed to improve productivity.
  • Almost 700,000 maths and English test passes have been achieved with learndirect.
  • 300,000 people fulfilled their career ambitions last year with learndirect.
  • Over 250,000 apprentices have achieved with learndirect.

Managing Conflict

Course Overview

Managing conflict at work in an effective and professional manner is a responsibility for every team leader or manager. But if handled well, conflict can be a catalyst for growth and innovation.

This course explains how to manage conflict at work in a effective and professional manner, how to avoid friction and damage to team spirit. Learn strategies to help diagnose causes of conflict, resolve conflict and restore unity.

Key Learning Points:

  • Lean to identify the cause of the conflict before trying to mediate it
  • Learn how to resolve conflicts between two individuals at work
  • Explore some strategies that would help restore unity

Course Outcomes:

  • Understand the causes of conflict
  • Recognise the impact of conflict on team dynamics
  • Use conflict to positively affect the team
  • Identify individual responses to conflict: compromise, accommodate, compete, collaborate, avoid
  • Develop and use a coping strategy for each response
  • Use a systematic approach to conflict resolution  

Target Audience

Managers and Team Leaders

Qualifications

On successful completion of your course you will receive the learndirect Certificate of Completion of Training in Managing Conflict.

Your course certificate will also state the number of CPD points/hours the course is eligible for.

View a sample of the certificate (opens in new window)

learndirect is one of the largest integrated providers of courses and qualifications, training, and employment services in the UK

  • Each year around 6,000 businesses equip their staff for success with learndirect
  • learndirect have helped more than 75,000 businesses equip their employees with the skills needed to improve productivity.
  • Almost 700,000 maths and English test passes have been achieved with learndirect.
  • 300,000 people fulfilled their career ambitions last year with learndirect.
  • Over 250,000 apprentices have achieved with learndirect.
OUR PASS RATE
Business & HR
97.5%
(National Average 51.8%)

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