Display Screen Equipment Training - for Call Centres
Address the ergonomic risks unique to call centre roles, from headset use to posture, with focused workstation guidance.
- CPD Accredited
What this course covers
Call centre work combines prolonged screen time with headset wear and intensive keyboard activity, creating ergonomic risks that standard DSE training does not fully cover. This focused module addresses the good practices call centre staff should adopt to reduce strain and fatigue.
Learners cover posture, seating and equipment adjustments alongside headset use and voice care. The course works well alongside standard DSE training and helps staff recognise the early warning signs of upper limb disorders.
Skills you'll walk away with
- Identify ergonomic risks specific to call centre roles
- Organise a call centre workstation to reduce strain
- Apply correct posture for prolonged phone and screen use
- Recognise early signs of upper limb disorders
- Explain the importance of regular breaks
- Understand DSE responsibilities in a call centre setting
Designed with these roles in mind
- Call centre staff and telephone agents
- Office employees using headsets extensively
Modules included
6 short lessons that build sequentially. Learners can pause and resume at any point on any device.
- 01 Introduction to DSE risks in call centres
- 02 Setting up your workstation correctly
- 03 Posture, seating and equipment adjustments
- 04 Headset use and voice care
- 05 Managing fatigue and taking effective breaks
- 06 Recognising and reporting symptoms
How competence is checked
A final assessment checks learners understand call centre-specific DSE risks before the certificate is issued.
What learners receive
Learners receive a CPD-accredited certificate to download instantly on completion.
Aligned with
- Health and Safety (Display Screen Equipment) Regulations 1992
Common questions
How long do learners have to complete the course?
What happens if a learner fails the end-of-course test?
How is the certificate delivered?
Can we buy licences in bulk for a team?
Is the training accessible on mobile devices?
Do you offer reporting for compliance audits?
More Health & Safety training
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