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Joe was a great help explaining things…

Joe was a great help explaining things in a perfect way I could understand as someone with a hidden disability! He was caring and very informative on every facet of the ins and outs! Thanks again Joe!

Brooklyn 10 Nov 2026
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Agent took time to explain things to me…

Agent took time to explain things to me thoroughly. Great experience

Samuel A. 10 Nov 2026
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I had a mistake happen with my end of…

I had a mistake happen with my end of course deadline, saying it ended a year earlier than it should have. Initially, the chat bot and the first response by a person I got were incredibly unhelpful and took me on a wild goose chase causing a lot of unnecessary stress over the weekend especially whilst working full time. Until today, I eventually got through to Sam at customer service and Edina (3rd time referral by the chat bot (I did both at once due to long hold times over the phone)), they both immediately sorted everything for me so 5* for them, they were incredibly helpful and knowledgeable I was expecting an argument like most customer service procedures but they were understanding and on top of everything, they immediately recognised there was a fault and went through the proper protocol to solve everything for me rapidly. I would recommend that the chat bot gets an update or more monitoring as it struggled to direct me to the right person several times and gave me the finance departments contact details, who then directed me towards the correct department.

Freya 10 Nov 2026
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Signed up for GCSE maths less than a…

Signed up for GCSE maths less than a week ago and all is good so far.

Andrew 9 Nov 2026
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John was knowledgeable and was able to…

John was knowledgeable and was able to answer all my questions. He also seemed friendly, managed to create a connection with me by using what he knows about my ethnicity.

Jay A. 9 Nov 2026
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Zoe was very helpful with all my…

Zoe was very helpful with all my questions and guided me through everything I needed to know. Was very friendly and polite

Nicola 9 Nov 2026
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