Dealing with Violence and Aggression Training
Spot the warning signs of workplace aggression early and apply de-escalation techniques before a situation turns dangerous.
- CPD Accredited
What this course covers
Verbal or physical aggression at work can seriously affect employee wellbeing and confidence, making early recognition a valuable skill for any team. This programme helps staff spot the triggers and warning signs of aggressive behaviour before it escalates.
Learners cover practical de-escalation techniques and the correct response when a situation cannot be safely managed alone. The course also explains how to report incidents accurately and supports wider lone working and conflict policies.
Skills you'll walk away with
- Recognise warning signs and triggers of aggression
- Apply de-escalation techniques in tense situations
- Identify when a situation cannot be managed alone
- Describe employer and employee responsibilities
- Report incidents and near misses accurately
- Use appropriate communication and body language
Designed with these roles in mind
- Customer-facing and retail staff
- Healthcare and social care workers
- Lone workers exposed to higher conflict risk
Modules included
6 short lessons that build sequentially. Learners can pause and resume at any point on any device.
- 01 Understanding workplace violence and aggression
- 02 Recognising warning signs and escalation triggers
- 03 Communication and de-escalation techniques
- 04 Responding when a situation escalates
- 05 Employer and employee responsibilities
- 06 Reporting incidents and after-incident support
How competence is checked
A final assessment checks learners can apply de-escalation techniques before the certificate is issued.
What learners receive
Learners receive a CPD-accredited certificate worth 1 CPD hour to download instantly on completion.
Aligned with
- Health and Safety at Work etc. Act 1974
- Management of Health and Safety at Work Regulations 1999
Common questions
How long do learners have to complete the course?
What happens if a learner fails the end-of-course test?
How is the certificate delivered?
Can we buy licences in bulk for a team?
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Do you offer reporting for compliance audits?
More Health & Safety training
Ready to roll out Dealing with Violence and Aggression Training to your team?
Speak to a compliance advisor for volume pricing, admin dashboard access and same-day setup.
