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Rated by our learners

Rated Excellent by our learners

4.5 out of 5

Based on 31,989 Trustpilot reviews

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Verified

Excellent customer service

Liv explained the cancellation process simply and offered options for me to continue with the course which unfortunately due to personal circumstances wouldn’t work. She was very prompt with her responses which meant it was easy to get this resolved. Excellent and I will possibly return to enrol at a later date

Miss B. 10 Sep 2026
Verified

Excellent service.

The learn process was explained and the fee too. Zoe was very helpful and understanding.

Chris C. 10 Sep 2026
Verified

Two days in; excellent!

Two days in and I have found Learndirect to be really easy to follow. How to complete the courses is well explained in the videos. A little more explanation on the level checkers; how to complete them and how many questions there are, would have been helpful but not essential. Would definitely recommend learndirect thus far.

BH 9 Sep 2026
Verified

Thomas was very professional and…

Thomas was very professional and helpful. He made whole experience easy and quick.

Lena 9 Sep 2026
Verified

Supported and guided

Really helpful and supported every step of the process. Nothing was too much trouble and the advisor was understanding as to my schedule. Would thoroughly recommend my advisor as he was helpful, thoughtful and kind. Very well done!!!

Miss H. 9 Sep 2026
Verified

I spoke to Samuel on the phone who was…

I spoke to Samuel on the phone who was so helpful and answered all my questions about the course. He then helped me enrol on the course and made the whole process really smooth and easy. Thank you!

Saskia S. 9 Sep 2026
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