Giving Good Customer Service | learndirect
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Giving Good Customer Service

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learndirect Trustpilot review stars

Overview

Customer satisfaction is key to delivering good customer and this is done best by being consistent in the way you offer the service. Preparing your work area for your customers and having a complete understanding of your organisation’s services and products underpins your approach to delivering good customer service.

Course Outcomes

  • Making and keeping realistic promises to customers ensuring that the customer’s and organisation’s needs are balanced
  • Recognising when customer needs or expectations have changed and ensuring customers are kept informed
  • Ensuring that the service given meets the customer’s needs and expectations
  • Maintaining and improving standards of service delivery by sharing information and the methods that can be used

Qualifications

On successful completion of your course you will receive the learndirect Certificate of Completion of Training in Giving Good Customer Service.

Your course certificate will also state the number of CPD points/hours the course is eligible for.

View a sample of the certificate (opens in new window)

learndirect is one of the largest integrated providers of courses and qualifications, training, and employment services in the UK

  • Each year around 6,000 businesses equip their staff for success with learndirect
  • learndirect have helped more than 75,000 businesses equip their employees with the skills needed to improve productivity.
  • Almost 700,000 maths and English test passes have been achieved with learndirect.
  • 300,000 people fulfilled their career ambitions last year with learndirect.
  • Over 250,000 apprentices have achieved with learndirect.

Customer satisfaction is key to delivering good customer and this is done best by being consistent in the way you offer the service. Preparing your work area for your customers and having a complete understanding of your organisation’s services and products underpins your approach to delivering good customer service.

Course Outcomes

  • Making and keeping realistic promises to customers ensuring that the customer’s and organisation’s needs are balanced
  • Recognising when customer needs or expectations have changed and ensuring customers are kept informed
  • Ensuring that the service given meets the customer’s needs and expectations
  • Maintaining and improving standards of service delivery by sharing information and the methods that can be used

Qualifications

On successful completion of your course you will receive the learndirect Certificate of Completion of Training in Giving Good Customer Service.

Your course certificate will also state the number of CPD points/hours the course is eligible for.

View a sample of the certificate (opens in new window)

learndirect is one of the largest integrated providers of courses and qualifications, training, and employment services in the UK

  • Each year around 6,000 businesses equip their staff for success with learndirect
  • learndirect have helped more than 75,000 businesses equip their employees with the skills needed to improve productivity.
  • Almost 700,000 maths and English test passes have been achieved with learndirect.
  • 300,000 people fulfilled their career ambitions last year with learndirect.
  • Over 250,000 apprentices have achieved with learndirect.

Need proof of your English and Maths skills? Want to catch up and learn more English and Maths? You can for free when you sign up to this learndirect course.

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