Delivering good customer service Course Online | learndirect
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Delivering good customer service

Overview

Delivering Good Customer Service is a course full of everything you need to know to get a good basic understanding of customer service. It covers the different types of customers, the importance of good communication skills, and dealing with problems and complaints. You'll find it useful whatever your situation is; whether you need to know about customer service because you're looking to start your career; whether you're working towards a qualification in customer service; or whether you're simply just interested in finding out more.


Course Outcomes

  • Understand the different types of customers
  • Understand the range of different customer needs
  • Understand what is meant by customer expectations
  • Know the different methods of communication to use and when
  • Understand how body language impacts on customer service
  • Understand the importance of products that are fit for purpose
  • Understand the importance of confidentiality
  • Know how to deal with problems and complaints

Qualifications

On successful completion of your course you will receive the learndirect Certificate of Completion of Training in Delivering good customer service.

Your course certificate will also state the number of CPD points/hours the course is eligible for.

View a sample of the certificate (opens in new window)

learndirect is one of the largest integrated providers of courses and qualifications, training, and employment services in the UK

  • Each year around 6,000 businesses equip their staff for success with learndirect
  • learndirect have helped more than 75,000 businesses equip their employees with the skills needed to improve productivity.
  • Almost 700,000 maths and English test passes have been achieved with learndirect.
  • 300,000 people fulfilled their career ambitions last year with learndirect.
  • Over 250,000 apprentices have achieved with learndirect.

Delivering Good Customer Service is a course full of everything you need to know to get a good basic understanding of customer service. It covers the different types of customers, the importance of good communication skills, and dealing with problems and complaints. You'll find it useful whatever your situation is; whether you need to know about customer service because you're looking to start your career; whether you're working towards a qualification in customer service; or whether you're simply just interested in finding out more.


Course Outcomes

  • Understand the different types of customers
  • Understand the range of different customer needs
  • Understand what is meant by customer expectations
  • Know the different methods of communication to use and when
  • Understand how body language impacts on customer service
  • Understand the importance of products that are fit for purpose
  • Understand the importance of confidentiality
  • Know how to deal with problems and complaints

Qualifications

On successful completion of your course you will receive the learndirect Certificate of Completion of Training in Delivering good customer service.

Your course certificate will also state the number of CPD points/hours the course is eligible for.

View a sample of the certificate (opens in new window)

learndirect is one of the largest integrated providers of courses and qualifications, training, and employment services in the UK

  • Each year around 6,000 businesses equip their staff for success with learndirect
  • learndirect have helped more than 75,000 businesses equip their employees with the skills needed to improve productivity.
  • Almost 700,000 maths and English test passes have been achieved with learndirect.
  • 300,000 people fulfilled their career ambitions last year with learndirect.
  • Over 250,000 apprentices have achieved with learndirect.

Need proof of your English and Maths skills? Want to catch up and learn more English and Maths? You can for free when you sign up to this learndirect course.

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