Customer Service: Working with others - a guide to making a difference | learndirect
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Customer Service: Working with others - a guide to making a difference

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learndirect Trustpilot review stars

Overview

Improving customer service isn’t a one person job, so you need to work with others if you’re going to make a difference. This course will show how working with others can generate ideas to make your customer service better and more effective. You will also see how discussing your performance with others can have a positive effect on your customer service – you can’t rely on your own opinion.

Course Outcomes

  • Work with others to improve customer service
  • Improve customer service by working with others
  • Monitor their own performance when improving customer service
  • Monitor team performance when improving customer service
  • Understand how to work with others to improve customer service

Qualifications

On successful completion of your course you will receive the learndirect Certificate of Completion of Training in Customer Service: Working with others - a guide to making a difference.

Your course certificate will also state the number of CPD points/hours the course is eligible for.

View a sample of the certificate (opens in new window)

learndirect is one of the largest integrated providers of courses and qualifications, training, and employment services in the UK

  • Each year around 6,000 businesses equip their staff for success with learndirect
  • learndirect have helped more than 75,000 businesses equip their employees with the skills needed to improve productivity.
  • Almost 700,000 maths and English test passes have been achieved with learndirect.
  • 300,000 people fulfilled their career ambitions last year with learndirect.
  • Over 250,000 apprentices have achieved with learndirect.

Improving customer service isn’t a one person job, so you need to work with others if you’re going to make a difference. This course will show how working with others can generate ideas to make your customer service better and more effective. You will also see how discussing your performance with others can have a positive effect on your customer service – you can’t rely on your own opinion.

Course Outcomes

  • Work with others to improve customer service
  • Improve customer service by working with others
  • Monitor their own performance when improving customer service
  • Monitor team performance when improving customer service
  • Understand how to work with others to improve customer service

Qualifications

On successful completion of your course you will receive the learndirect Certificate of Completion of Training in Customer Service: Working with others - a guide to making a difference.

Your course certificate will also state the number of CPD points/hours the course is eligible for.

View a sample of the certificate (opens in new window)

learndirect is one of the largest integrated providers of courses and qualifications, training, and employment services in the UK

  • Each year around 6,000 businesses equip their staff for success with learndirect
  • learndirect have helped more than 75,000 businesses equip their employees with the skills needed to improve productivity.
  • Almost 700,000 maths and English test passes have been achieved with learndirect.
  • 300,000 people fulfilled their career ambitions last year with learndirect.
  • Over 250,000 apprentices have achieved with learndirect.

Need proof of your English and Maths skills? Want to catch up and learn more English and Maths? You can for free when you sign up to this learndirect course.

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