Customer Service: Reflection and development - continuing improvement | learndirect
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Customer Service: Reflection and development - continuing improvement

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learndirect Trustpilot review stars

Overview

Getting feedback from your customers is vital, but it only has full value if you act on it. This can help you to improve your service considerably, which will be of benefit to both you and your organisation.

This course will show you how to review your procedures and how to implement any required changes, keeping in mind the balance between company, customers and service partners. It will also teach you how to monitor and report on these changes.

Course Outcomes

  • plan improvements in customer service based on customer feedback
  • implement changes in customer service
  • review changes to promote continuous improvement
  • know and understand how to promote continuous improvement

Qualifications

On successful completion of your course you will receive the learndirect Certificate of Completion of Training in Customer Service: Reflection and development - continuing improvement.

Your course certificate will also state the number of CPD points/hours the course is eligible for.

View a sample of the certificate (opens in new window)

learndirect is one of the largest integrated providers of courses and qualifications, training, and employment services in the UK

  • Each year around 6,000 businesses equip their staff for success with learndirect
  • learndirect have helped more than 75,000 businesses equip their employees with the skills needed to improve productivity.
  • Almost 700,000 maths and English test passes have been achieved with learndirect.
  • 300,000 people fulfilled their career ambitions last year with learndirect.
  • Over 250,000 apprentices have achieved with learndirect.

Getting feedback from your customers is vital, but it only has full value if you act on it. This can help you to improve your service considerably, which will be of benefit to both you and your organisation.

This course will show you how to review your procedures and how to implement any required changes, keeping in mind the balance between company, customers and service partners. It will also teach you how to monitor and report on these changes.

Course Outcomes

  • plan improvements in customer service based on customer feedback
  • implement changes in customer service
  • review changes to promote continuous improvement
  • know and understand how to promote continuous improvement

Qualifications

On successful completion of your course you will receive the learndirect Certificate of Completion of Training in Customer Service: Reflection and development - continuing improvement.

Your course certificate will also state the number of CPD points/hours the course is eligible for.

View a sample of the certificate (opens in new window)

learndirect is one of the largest integrated providers of courses and qualifications, training, and employment services in the UK

  • Each year around 6,000 businesses equip their staff for success with learndirect
  • learndirect have helped more than 75,000 businesses equip their employees with the skills needed to improve productivity.
  • Almost 700,000 maths and English test passes have been achieved with learndirect.
  • 300,000 people fulfilled their career ambitions last year with learndirect.
  • Over 250,000 apprentices have achieved with learndirect.

Need proof of your English and Maths skills? Want to catch up and learn more English and Maths? You can for free when you sign up to this learndirect course.

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