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Study wherever and whenever you want. You’ll have access to your course for one year so you can fit your learning around your other commitments.

Tutor Support Included

Learning remotely doesn’t mean you’re on your own! You’ll be able to message your tutor through our industry-leading learning platform.

Flexible Payment Options

Enrol today for £0 deposit & spread the cost over 24 months

Learn At Your Own Pace

Study wherever and whenever you want. You’ll have access to your course for one year so you can fit your learning around your other commitments.

Customer Service - Exploring Needs

100% online
learning
0 units
1 guided
learning hours
  • SALE Savings End Midnight Tuesday 6th December
  • SALE Savings End Midnight Tuesday 6th December

Customer Service - Exploring Needs

Course Overview

Are you able to spot what your customers need and want? Discover how to ask skillful questions to draw them out, listen actively and tune into your customer by reading their body language and interpreting the meaning behind the words they say.

Key Learning Points:

  • Learn some listening skills
  • Skillful questioning strategy
  • Learn how to read your customer's body language
  • How to identify your customer's needs

Course Outcomes:

  • Identify the key skills required to understand the needs of your customers
  • Learn how to listen actively to the customer
  • Identify the barriers to effective listening and plan how to break them down
  • Practice effective questioning techniques to tune into specific needs
  • Understand how to interpret body language and tone to drill down to the customer’s real message

Target Audience

All customer facing employees

OUR PASS RATE
Professional Skills (National Average 82.6%)
90.9%

Entry Requirements

*You will have access to the course for 12 months only. You can purchase course extensions here

On successful completion of your course you will receive the learndirect Certificate of Completion of Training in Customer Service - Exploring Needs.

Your course certificate will also state the number of CPD points/hours the course is eligible for.

View a sample of the certificate (opens in new window)

learndirect is one of the largest integrated providers of courses and qualifications, training, and employment services in the UK

  • Each year around 6,000 businesses equip their staff for success with learndirect
  • learndirect have helped more than 75,000 businesses equip their employees with the skills needed to improve productivity.
  • Almost 700,000 maths and English test passes have been achieved with learndirect.
  • 300,000 people fulfilled their career ambitions last year with learndirect.
  • Over 250,000 apprentices have achieved with learndirect.
  • SALE Savings End Midnight Tuesday 6th December
  • SALE Savings End Midnight Tuesday 6th December

Customer Service - Exploring Needs

Course Overview

Are you able to spot what your customers need and want? Discover how to ask skillful questions to draw them out, listen actively and tune into your customer by reading their body language and interpreting the meaning behind the words they say.

Key Learning Points:

  • Learn some listening skills
  • Skillful questioning strategy
  • Learn how to read your customer's body language
  • How to identify your customer's needs

Course Outcomes:

  • Identify the key skills required to understand the needs of your customers
  • Learn how to listen actively to the customer
  • Identify the barriers to effective listening and plan how to break them down
  • Practice effective questioning techniques to tune into specific needs
  • Understand how to interpret body language and tone to drill down to the customer’s real message

Target Audience

All customer facing employees

Entry Requirements

*You will have access to the course for 12 months only. You can purchase course extensions here

Qualifications

On successful completion of your course you will receive the learndirect Certificate of Completion of Training in Customer Service - Exploring Needs.

Your course certificate will also state the number of CPD points/hours the course is eligible for.

View a sample of the certificate (opens in new window)

learndirect is one of the largest integrated providers of courses and qualifications, training, and employment services in the UK

  • Each year around 6,000 businesses equip their staff for success with learndirect
  • learndirect have helped more than 75,000 businesses equip their employees with the skills needed to improve productivity.
  • Almost 700,000 maths and English test passes have been achieved with learndirect.
  • 300,000 people fulfilled their career ambitions last year with learndirect.
  • Over 250,000 apprentices have achieved with learndirect.
OUR PASS RATE
Professional Skills
90.9%
(National Average 82.6%)

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