Customer Service: Effective communication – dealing with customers in writing | learndirect
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Customer Service: Effective communication – dealing with customers in writing

learndirect Trustpilot review stars
learndirect Trustpilot review stars

Overview

This course will help you undertand what you need to take inot account when you're planning and sending written communicatuion, to make sure you always leave the right impression. You will learn to select the most approriate methos for the type of inopfmrtaion you are communicating.

This course is designed to support you in gaining the skills, knowledge and understanding you require to deliver high levels of customer service.

Course Benefits

  • Deal with customers in writing or electronically
  • Use written or electronic communication effectively
  • Plan and send an effective written or electronic communication
  • Handle incoming written or electronic communications effectively
  • Know how to deal with customers in writing or electronically

Qualifications

On successful completion of your course you will receive the learndirect Certificate of Completion of Training in Customer Service: Effective communication – dealing with customers in writing.

Your course certificate will also state the number of CPD points/hours the course is eligible for.

View a sample of the certificate (opens in new window)

learndirect is one of the largest integrated providers of courses and qualifications, training, and employment services in the UK

  • Each year around 6,000 businesses equip their staff for success with learndirect
  • learndirect have helped more than 75,000 businesses equip their employees with the skills needed to improve productivity.
  • Almost 700,000 maths and English test passes have been achieved with learndirect.
  • 300,000 people fulfilled their career ambitions last year with learndirect.
  • Over 250,000 apprentices have achieved with learndirect.

This course will help you undertand what you need to take inot account when you're planning and sending written communicatuion, to make sure you always leave the right impression. You will learn to select the most approriate methos for the type of inopfmrtaion you are communicating.

This course is designed to support you in gaining the skills, knowledge and understanding you require to deliver high levels of customer service.

Course Benefits

  • Deal with customers in writing or electronically
  • Use written or electronic communication effectively
  • Plan and send an effective written or electronic communication
  • Handle incoming written or electronic communications effectively
  • Know how to deal with customers in writing or electronically

Qualifications

On successful completion of your course you will receive the learndirect Certificate of Completion of Training in Customer Service: Effective communication – dealing with customers in writing.

Your course certificate will also state the number of CPD points/hours the course is eligible for.

View a sample of the certificate (opens in new window)

learndirect is one of the largest integrated providers of courses and qualifications, training, and employment services in the UK

  • Each year around 6,000 businesses equip their staff for success with learndirect
  • learndirect have helped more than 75,000 businesses equip their employees with the skills needed to improve productivity.
  • Almost 700,000 maths and English test passes have been achieved with learndirect.
  • 300,000 people fulfilled their career ambitions last year with learndirect.
  • Over 250,000 apprentices have achieved with learndirect.

Need proof of your English and Maths skills? Want to catch up and learn more English and Maths? You can for free when you sign up to this learndirect course.

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