Customer Service: Difficult situations - a guide to dealing with problems Course Online | learndirect
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Customer Service: Difficult situations - a guide to dealing with problems

Overview

Handling customer complaints, though often challenging, are a valuable opportunity to gain feedback from your customers and help your organisation improve its service offering. Once you’ve identified recurring customer problems and analysed their causes, you need to find solutions which prevent these problems from being repeated.

This course is designed to support you in gaining the skills, knowledge and understanding you require to deliver high levels of customer service.

Course Benefits

  • Monitor and solve customer service problems
  • Solve immediate customer service problems
  • Identify repeated customer service problems and options for solving
  • Take action to avoid the repetition of customer service problems
  • Know and understand how to monitor and solve customer service problems

Qualifications

On successful completion of your course you will receive the learndirect Certificate of Completion of Training in Customer Service: Difficult situations - a guide to dealing with problems.

Your course certificate will also state the number of CPD points/hours the course is eligible for.

View a sample of the certificate (opens in new window)

learndirect is one of the largest integrated providers of courses and qualifications, training, and employment services in the UK

  • Each year around 6,000 businesses equip their staff for success with learndirect
  • learndirect have helped more than 75,000 businesses equip their employees with the skills needed to improve productivity.
  • Almost 700,000 maths and English test passes have been achieved with learndirect.
  • 300,000 people fulfilled their career ambitions last year with learndirect.
  • Over 250,000 apprentices have achieved with learndirect.

Handling customer complaints, though often challenging, are a valuable opportunity to gain feedback from your customers and help your organisation improve its service offering. Once you’ve identified recurring customer problems and analysed their causes, you need to find solutions which prevent these problems from being repeated.

This course is designed to support you in gaining the skills, knowledge and understanding you require to deliver high levels of customer service.

Course Benefits

  • Monitor and solve customer service problems
  • Solve immediate customer service problems
  • Identify repeated customer service problems and options for solving
  • Take action to avoid the repetition of customer service problems
  • Know and understand how to monitor and solve customer service problems

Qualifications

On successful completion of your course you will receive the learndirect Certificate of Completion of Training in Customer Service: Difficult situations - a guide to dealing with problems.

Your course certificate will also state the number of CPD points/hours the course is eligible for.

View a sample of the certificate (opens in new window)

learndirect is one of the largest integrated providers of courses and qualifications, training, and employment services in the UK

  • Each year around 6,000 businesses equip their staff for success with learndirect
  • learndirect have helped more than 75,000 businesses equip their employees with the skills needed to improve productivity.
  • Almost 700,000 maths and English test passes have been achieved with learndirect.
  • 300,000 people fulfilled their career ambitions last year with learndirect.
  • Over 250,000 apprentices have achieved with learndirect.

Need proof of your English and Maths skills? Want to catch up and learn more English and Maths? You can for free when you sign up to this learndirect course.

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