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Our Promise To You

Whatever you want to achieve with learndirect, we want to make sure you enjoy it and receive the best possible service from us.

We Will:



  • Listen carefully to you and help you find the right learning, qualification or support to achieve your goals
  • Ensure you know what to expect, who will support you and how they can help
  • Be flexible in how we support you and make it easy for you to get in touch with us
  • Understand your needs and circumstances to make sure you get the most out of your time with us
  • Treat you fairly, politely and with respect
  • Ensure our staff are professional and have the skills and knowledge to support you
  • Provide help and support if you have a problem, question or complaint
  • Let you know if you’re eligible for funding or how much you need to pay, and whether you can get help with your costs
  • Help you work out what your next steps could be so you continue developing new skills, whatever your age and circumstances.

In Return, You Should:

  • Complete the activities and work that you agree with us
  • Participate fully and actively in your programme
  • Treat learndirect staff, learners and customers fairly, politely and with respect
  • Talk to our staff regularly about your progress
  • Let us know if you need any extra support to help you achieve your goals.

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