We Will:

• Listen carefully to you and help you find the right learning, qualification or support to achieve your goals
• Ensure you know what to expect, who will support you and how they can help
• Be flexible in how we support you and make it easy for you to get in touch with us
• Understand your needs and circumstances to make sure you get the most out of your time with us
• Treat you fairly, politely and with respect
• Ensure our staff are professional and have the skills and knowledge to support you
• Provide help and support if you have a problem, question or complaint
• Let you know if you’re eligible for funding or how much you need to pay, and whether you can get help with your costs
• Help you work out what your next steps could be so you continue developing new skills, whatever your age and circumstances.

In Return, You Should:

• Complete the activities and work that you agree with us
• Participate fully and actively in your programme
• Treat learndirect staff, learners and customers fairly, politely and with respect
• Talk to our staff regularly about your progress
• Let us know if you need any extra support to help you achieve your goals.