Our promise to you | learndirect

Our promise to you

Our promise to you

Whatever you want to achieve with learndirect, we want to make sure you enjoy it and receive the best possible service from us.

We will:

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  • listen carefully to you and help you find the right learning, qualification or support to achieve your goals
  • ensure you know what to expect, who will support you and how they can help
  • be flexible in how we support you and make it easy for you to get in touch with us
  • understand your needs and circumstances to make sure you get the most out of your time with us
  • treat you fairly, politely and with respect
  • ensure our staff are professional and have the skills and knowledge to support you
  • provide help and support if you have a problem, question or complaint
  • let you know if you’re eligible for funding or how much you need to pay, and whether you can get help with your costs
  • help you work out what your next steps could be so you continue developing new skills, whatever your age and circumstances.

In return, you should:

  • complete the activities and work that you agree with us
  • participate fully and actively in your programme
  • treat learndirect staff, learners and customers fairly, politely and with respect
  • talk to our staff regularly about your progress
  • let us know if you need any extra support to help you achieve your goals.

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