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Learner Help and FAQs

Learner help and FAQs

Learners FAQs

As a learndirect learner, you have access to a whole range of useful tools and support that enables you to get the most from your learndirect learning.

Below are answers to some of the most common questions that learners have about their learning.

If you can’t find the answer to your question, please contact us.

 

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Ben Harvey was helpful, gold star .

Ben Harvey was helpful, good people skills, he was patient, his product knowledge is excellent, good communication skills, clear voice,slow but not too slow when explaining things which made it easier for me to comprehend the information he was giving me. He had no issues repeating information, he made me feel valued and heard. Your company hit gold on this one, l believe he's an asset to your company's growth.

Dheliwe 31 Aug 2026
Verified

Thomas called me he gave me all the…

Thomas called me he gave me all the information , very clear instructions and was very helpful. Stayed late to deal with me and talked me through everything .

Sally C. 31 Aug 2026
Verified

Amazing customer service!

Today I signed up to an access to higher education course, helped by Solomon Watson on the phone. He was very patient with me as we kept having trouble with internet connections. He explained the corse in a way that made sense for me and answered all my questions perfectly. Thank you Solomon! I am very excited to start!

James H. 31 Aug 2026
Verified

New enrolment, New door open !

The Person had on called was Ulia. Very clear & good explaining. Very sweet & kind. Supportive and helpful. Amazing customer service & application. Very lovely. Massive Thank you for helping me get into a new way of life.

Caitlin J. 31 Aug 2026
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Tom was very helpful and got me signed…

Tom was very helpful and got me signed up quickly with my chosen course and saved me £1000!!

Jody Y. 31 Aug 2026
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I would like to say a huge thank to…

I would like to say a huge thank to Peter that I have just spoken to and who was so helpful and supportive and most important patient and understanding along the whole process. He took time to listen to what I was looking for and helped me choose the right course, explained everything clearly and was extremely helpful in arranging a payment plan that worked for me. Thank you so much Peter for your time, patience and genuine help. I am very grateful and really looking forward to starting my course.

Lilia 31 Aug 2026
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