Business Communication (Byte Size Skills Course)

Business Communication (Byte Size Skills Course)

Communication is essential in all business. It is important at all levels and in all areas of organisations what ever they do and where ever they are. In this course we look at some basic communication theory that you need to understand to help you communicate more effectively.  Communication is a complex subject as we, as human beings, are complex, our work tasks are complex and our world is becoming increasingly more complex.

Communication skill is an enabling factor that allows us to perform the work of the organisation. It is essential for business success and as an individual, you need to be an effective communicator for your future career.

In this course you’ll look at communication models, the effects and barriers to the communication process. As well as how organisational structure affects the flow of information required for co-ordination and decision-making.

 

Introduction

 

Objectives

Communication: Some Theories and Models

 

Introduction

 

What is communication?

 

Purposes of organisational communication

 

Communication and leadership

 

Verbal and non-verbal communication

 

Five models of communication

 

Perspectives of communication

 

Summary

Barriers to Communication

 

Introduction

 

Barriers to communication

 

Message ambiguity

 

Language

 

Distortion

 

Physical noise and distance

 

Emotions - fear, anxiety, mistrust, anger

 

Perceptions

 

First impressions and frozen evaluations

 

Stereotyping

 

Polarization

 

Evaluate too early and not listen

 

Summary

Formal and Informal Communication

 

Introduction

 

Formal and informal communication

 

Vertical communication

 

Network patterns

 

Horizontal (lateral) communication

 

The grapevine

 

Summary

 

Course Summary

 

References

 

Tutor-marked Question Paper

 

Modules

Assessment Method

After each lesson there will be a question paper, which needs to be completed and submitted to your personal tutor for marking. This method of continual assessment ensures that your personal tutor can consistently monitor your progress and provide you with assistance throughout the duration of the course.

What's Included

• All study materials
• Study Guide
• Full Tutor and Admin support

Entry Requirements

There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.

All course fees, inclusive of all payment plans including our Premium Credit Limited option, must be settled before certification can be ordered.

*You will have access to the course for 24 months.

On successful completion of your course you will receive the learndirect Certificate of Completion of Training in Business Communication (Byte Size Skills Course).

Your course certificate will also state the number of CPD points/hours the course is eligible for.

View a sample of the certificate (opens in new window)

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