Business Communication (Byte Size Skills Course) Course Online | learndirect

Business Communication (Byte Size Skills Course)

Overview

Communication is essential in all business. It is important at all levels and in all areas of organisations what ever they do and where ever they are. In this course we look at some basic communication theory that you need to understand to help you communicate more effectively.  Communication is a complex subject as we, as human beings, are complex, our work tasks are complex and our world is becoming increasingly more complex.

Communication skill is an enabling factor that allows us to perform the work of the organisation. It is essential for business success and as an individual, you need to be an effective communicator for your future career.

In this course you’ll look at communication models, the effects and barriers to the communication process. As well as how organisational structure affects the flow of information required for co-ordination and decision-making.

Introduction

 

Objectives


Communication: Some Theories and Models

 

Introduction

 

What is communication?

 

Purposes of organisational communication

 

Communication and leadership

 

Verbal and non-verbal communication

 

Five models of communication

 

Perspectives of communication

 

Summary


Barriers to Communication

 

Introduction

 

Barriers to communication

 

Message ambiguity

 

Language

 

Distortion

 

Physical noise and distance

 

Emotions - fear, anxiety, mistrust, anger

 

Perceptions

 

First impressions and frozen evaluations

 

Stereotyping

 

Polarization

 

Evaluate too early and not listen

 

Summary


Formal and Informal Communication

 

Introduction

 

Formal and informal communication

 

Vertical communication

 

Network patterns

 

Horizontal (lateral) communication

 

The grapevine

 

Summary

 

Course Summary

 

References

 

Tutor-marked Question Paper

Modules

Assessment Method

After each lesson there will be a question paper, which needs to be completed and submitted to your personal tutor for marking. This method of continual assessment ensures that your personal tutor can consistently monitor your progress and provide you with assistance throughout the duration of the course.

What's Included

  • All study materials
  • Study Guide
  • Full Tutor and Admin support

Requirements

There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.

Need proof of your English and Maths skills? Want to catch up and learn more English and Maths? You can for free when you sign up to this learndirect course.

Get your NUS Extra card

All professional development students are eligible for the NUS Extra card, which gives you access to over 200 UK student discounts with brands like Co-op, Amazon and ASOS. Apply and find out more at http://cards.nusextra.co.uk/