Business Communication (Byte Size Skills Course)
Communication is essential in all business. It is important at all levels and in all areas of organisations what ever they do and where ever they are. In this course we look at some basic communication theory that you need to understand to help you communicate more effectively. Communication is a complex subject as we, as human beings, are complex, our work tasks are complex and our world is becoming increasingly more complex.
Communication skill is an enabling factor that allows us to perform the work of the organisation. It is essential for business success and as an individual, you need to be an effective communicator for your future career.
In this course you’ll look at communication models, the effects and barriers to the communication process. As well as how organisational structure affects the flow of information required for co-ordination and decision-making.
Communication: Some Theories and Models
What is communication?
Purposes of organisational communication
Communication and leadership
Verbal and non-verbal communication
Five models of communication
Perspectives of communication
Barriers to Communication
Barriers to communication
Physical noise and distance
Emotions - fear, anxiety, mistrust, anger
First impressions and frozen evaluations
Evaluate too early and not listen
Formal and Informal Communication
Formal and informal communication
Horizontal (lateral) communication
Tutor-marked Question Paper
After each lesson there will be a question paper, which needs to be completed and submitted to your personal tutor for marking. This method of continual assessment ensures that your personal tutor can consistently monitor your progress and provide you with assistance throughout the duration of the course.
- All study materials
- Study Guide
- Full Tutor and Admin support
There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.
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Get your NUS Extra card
All professional development students are eligible for the NUS Extra card, which gives you access to over 200 UK student discounts with brands like Co-op, Amazon and ASOS. Apply and find out more at http://cards.nusextra.co.uk/