Business Communication (Byte Size Skills Course) Course Online | learndirect

Business Communication (Byte Size Skills Course)


Communication is essential in all business. It is important at all levels and in all areas of organisations what ever they do and where ever they are. In this course we look at some basic communication theory that you need to understand to help you communicate more effectively.  Communication is a complex subject as we, as human beings, are complex, our work tasks are complex and our world is becoming increasingly more complex.

Communication skill is an enabling factor that allows us to perform the work of the organisation. It is essential for business success and as an individual, you need to be an effective communicator for your future career.

In this course you’ll look at communication models, the effects and barriers to the communication process. As well as how organisational structure affects the flow of information required for co-ordination and decision-making.




Communication: Some Theories and Models




What is communication?


Purposes of organisational communication


Communication and leadership


Verbal and non-verbal communication


Five models of communication


Perspectives of communication



Barriers to Communication




Barriers to communication


Message ambiguity






Physical noise and distance


Emotions - fear, anxiety, mistrust, anger




First impressions and frozen evaluations






Evaluate too early and not listen



Formal and Informal Communication




Formal and informal communication


Vertical communication


Network patterns


Horizontal (lateral) communication


The grapevine




Course Summary




Tutor-marked Question Paper


Assessment Method

After each lesson there will be a question paper, which needs to be completed and submitted to your personal tutor for marking. This method of continual assessment ensures that your personal tutor can consistently monitor your progress and provide you with assistance throughout the duration of the course.

What's Included

  • All study materials
  • Study Guide
  • Full Tutor and Admin support


There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.

Need proof of your English and Maths skills? Want to catch up and learn more English and Maths? You can for free when you sign up to this learndirect course.

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