Airline and Airport Customer Care
Overview
The aim of this course is to enable students to develop the skills to care for air transport passengers whilst complying with exacting safety standards and procedures in force.
Target Audience:
Any one considering employment in, or currently employed within the air travel industry.
Modules
The importance of the air travel industry
Passenger needs - providing a customer service experience
Airline and airport customer care
Creating a positive impression with passengers
Solving customers' problems
The importance of product knowledge
Key components of airline customer service
Requirements
There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.
Assessment
Assessment Method
After each lesson there will be a question paper, which needs to be completed and submitted to your personal tutor for marking. This method of continual assessment ensures that your personal tutor can consistently monitor your progress and provide you with assistance throughout the duration of the course.
What's Included
- All study materials
- Study Guide
- Full Tutor and Admin support
Qualifications
On successful completion of your course you will receive the learndirect Certificate of Completion of Training in Airline and Airport Customer Care.
Your course certificate will also state the number of CPD points/hours the course is eligible for.
View a sample of the certificate (opens in new window)
learndirect is one of the largest integrated providers of courses and qualifications, training, and employment services in the UK
- Each year around 6,000 businesses equip their staff for success with learndirect
- learndirect have helped more than 75,000 businesses equip their employees with the skills needed to improve productivity.
- Almost 700,000 maths and English test passes have been achieved with learndirect.
- 300,000 people fulfilled their career ambitions last year with learndirect.
- Over 250,000 apprentices have achieved with learndirect.
Hear from our past Students
The aim of this course is to enable students to develop the skills to care for air transport passengers whilst complying with exacting safety standards and procedures in force.
Target Audience:
Any one considering employment in, or currently employed within the air travel industry.
Modules
The importance of the air travel industry
Passenger needs - providing a customer service experience
Airline and airport customer care
Creating a positive impression with passengers
Solving customers' problems
The importance of product knowledge
Key components of airline customer service
Requirements
There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.
Assessment
Assessment Method
After each lesson there will be a question paper, which needs to be completed and submitted to your personal tutor for marking. This method of continual assessment ensures that your personal tutor can consistently monitor your progress and provide you with assistance throughout the duration of the course.
What's Included
- All study materials
- Study Guide
- Full Tutor and Admin support
Qualifications
On successful completion of your course you will receive the learndirect Certificate of Completion of Training in Airline and Airport Customer Care.
Your course certificate will also state the number of CPD points/hours the course is eligible for.
View a sample of the certificate (opens in new window)
learndirect is one of the largest integrated providers of courses and qualifications, training, and employment services in the UK
- Each year around 6,000 businesses equip their staff for success with learndirect
- learndirect have helped more than 75,000 businesses equip their employees with the skills needed to improve productivity.
- Almost 700,000 maths and English test passes have been achieved with learndirect.
- 300,000 people fulfilled their career ambitions last year with learndirect.
- Over 250,000 apprentices have achieved with learndirect.
Hear from our past Students
