Airline and Airport Customer Care

Airline and Airport Customer Care

The aim of this course is to enable students to develop the skills to care for air transport passengers whilst complying with exacting safety standards and procedures in force.

Target Audience:

Any one considering employment in, or currently employed within the air travel industry.

Modules

The importance of the air travel industry

Passenger needs - providing a customer service experience

Airline and airport customer care

Creating a positive impression with passengers

Solving customers' problems

The importance of product knowledge

Key components of airline customer service

Entry Requirements

There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.

All course fees, inclusive of all payment plans including our Premium Credit Limited option, must be settled before certification can be ordered.

*You will have access to the course for 24 months.

Assessment Method

After each lesson there will be a question paper, which needs to be completed and submitted to your personal tutor for marking. This method of continual assessment ensures that your personal tutor can consistently monitor your progress and provide you with assistance throughout the duration of the course.

What's Included

• All study materials
• Study Guide
• Full Tutor and Admin support

On successful completion of your course you will receive the learndirect Certificate of Completion of Training in Airline and Airport Customer Care.

Your course certificate will also state the number of CPD points/hours the course is eligible for.

View a sample of the certificate (opens in new window)

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