Airline and Airport Conflict Management | learndirect ltd

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Study wherever and whenever you want. You’ll have access to your course for two years so you can fit your learning around your other commitments.

Tutor Support Included

Learning remotely doesn’t mean you’re on your own! You’ll be able to message your tutor through our industry-leading learning platform.

Flexible Payment Options

You can enrol today from as little as £9.99 and not pay any course fees until . What’s more you’ll be able to access your course materials straight away!

Learn At Your Own Pace

Study wherever and whenever you want. You’ll have access to your course for two years so you can fit your learning around your other commitments.

Airline and Airport Conflict Management

OFFER ENDS

Friday 29th of October

100% online
learning
0 units
6 guided
learning hours

Airline and Airport Conflict Management

The aim of this course is to enable students to understand the nature of conflict and effectively handle conflict situations through deploying appropriate methods.

The units in the course do this through the definition and explanation of varying techniques, schools of thought, and a thorough exploration of the concepts involved.

Target Audience:

All air industry staff who interface with customers and passengers.

OUR PASS RATE
Professional Skills (National Average 82.6%)
90.9%

Conflict and anger

Aims

  • understand the sources and nature of conflict
  • consider different conflict-handling styles
  • learn to understand and deal with anger - as crew and with your passengers

Listening

Aims

  • understand the ideal listening process and how to open yourself up to the message
  • deal with prejudices which may damage your ability to listen
  • beware of traps for listeners

Negotiation

Aims

  • understand the nature of passenger versus airline conflicts
  • see how these groups approach conflict situations
  • understand the joint problem solving approach -  learn good negotiating practice
  • consider strategies for rescuing difficult situations

Mediation

Aims

  • understand the meaning and nature of mediation
  • know when mediation is useful
  • understand the phases of the mediation process
  • deal with problems that can arise during this process

Crisis Mediation

Aims

  • know what qualities you need to develop to be an effective mediator
  • understand the problem of re-entry
  • look at causes of power imbalances in negotiation
  • learn to deal with these power imbalances
  • understand the importance of establishing a good working relationship with the other party
  • deal with the need for mediation in crisis situations

Practical conflict management techniques

Aims

  • understand the function of group work in conflict management training
  • learn to plan workshop sessions
  • learn to facilitate workshops
  • know when and how to conduct role-play exercises

There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.

Assessment Method

After each lesson there will be a question paper, which needs to be completed and submitted to your personal tutor for marking. This method of continual assessment ensures that your personal tutor can consistently monitor your progress and provide you with assistance throughout the duration of the course.

What's Included

  • All study materials
  • Study Guide
  • Full Tutor and Admin support

On successful completion of your course you will receive the learndirect Certificate of Completion of Training in Airline and Airport Conflict Management.

Your course certificate will also state the number of CPD points/hours the course is eligible for.

View a sample of the certificate (opens in new window)

learndirect is one of the largest integrated providers of courses and qualifications, training, and employment services in the UK

  • Each year around 6,000 businesses equip their staff for success with learndirect
  • learndirect have helped more than 75,000 businesses equip their employees with the skills needed to improve productivity.
  • Almost 700,000 maths and English test passes have been achieved with learndirect.
  • 300,000 people fulfilled their career ambitions last year with learndirect.
  • Over 250,000 apprentices have achieved with learndirect.

Airline and Airport Conflict Management

The aim of this course is to enable students to understand the nature of conflict and effectively handle conflict situations through deploying appropriate methods.

The units in the course do this through the definition and explanation of varying techniques, schools of thought, and a thorough exploration of the concepts involved.

Target Audience:

All air industry staff who interface with customers and passengers.

Modules

Conflict and anger

Aims

  • understand the sources and nature of conflict
  • consider different conflict-handling styles
  • learn to understand and deal with anger - as crew and with your passengers

Listening

Aims

  • understand the ideal listening process and how to open yourself up to the message
  • deal with prejudices which may damage your ability to listen
  • beware of traps for listeners

Negotiation

Aims

  • understand the nature of passenger versus airline conflicts
  • see how these groups approach conflict situations
  • understand the joint problem solving approach -  learn good negotiating practice
  • consider strategies for rescuing difficult situations

Mediation

Aims

  • understand the meaning and nature of mediation
  • know when mediation is useful
  • understand the phases of the mediation process
  • deal with problems that can arise during this process

Crisis Mediation

Aims

  • know what qualities you need to develop to be an effective mediator
  • understand the problem of re-entry
  • look at causes of power imbalances in negotiation
  • learn to deal with these power imbalances
  • understand the importance of establishing a good working relationship with the other party
  • deal with the need for mediation in crisis situations

Practical conflict management techniques

Aims

  • understand the function of group work in conflict management training
  • learn to plan workshop sessions
  • learn to facilitate workshops
  • know when and how to conduct role-play exercises

Requirements

There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.

Assessment

Assessment Method

After each lesson there will be a question paper, which needs to be completed and submitted to your personal tutor for marking. This method of continual assessment ensures that your personal tutor can consistently monitor your progress and provide you with assistance throughout the duration of the course.

What's Included

  • All study materials
  • Study Guide
  • Full Tutor and Admin support

Qualifications

On successful completion of your course you will receive the learndirect Certificate of Completion of Training in Airline and Airport Conflict Management.

Your course certificate will also state the number of CPD points/hours the course is eligible for.

View a sample of the certificate (opens in new window)

learndirect is one of the largest integrated providers of courses and qualifications, training, and employment services in the UK

  • Each year around 6,000 businesses equip their staff for success with learndirect
  • learndirect have helped more than 75,000 businesses equip their employees with the skills needed to improve productivity.
  • Almost 700,000 maths and English test passes have been achieved with learndirect.
  • 300,000 people fulfilled their career ambitions last year with learndirect.
  • Over 250,000 apprentices have achieved with learndirect.
OUR PASS RATE
Professional Skills
90.9%
(National Average 82.6%)
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