Our promise to you

Whatever you want to achieve with learndirect, we want to make sure you enjoy it and receive the best possible service from us.

We will:


  • listen carefully to you and help you find the right learning, qualification or support to achieve your goals
  • ensure you know what to expect, who will support you and how they can help
  • be flexible in how we support you and make it easy for you to get in touch with us
  • understand your needs and circumstances to make sure you get the most out of your time with us
  • treat you fairly, politely and with respect
  • ensure our staff are professional and have the skills and knowledge to support you
  • provide help and support if you have a problem, question or complaint
  • let you know if you’re eligible for funding or how much you need to pay, and whether you can get help with your costs
  • help you work out what your next steps could be so you continue developing new skills, whatever your age and circumstances.

In return, you should:

  • complete the activities and work that you agree with us
  • participate fully and actively in your programme
  • treat learndirect staff, learners and customers fairly, politely and with respect
  • talk to our staff regularly about your progress
  • let us know if you need any extra support to help you achieve your goals.