Tutor Support Included

Learning remotely doesn’t mean you’re on your own! You’ll be able to message your tutor through our industry-leading learning platform.

Flexible Payment Options

Enrol today from £9.99 deposit & spread the cost over 24 months

Learn At Your Own Pace

Study wherever and whenever you want. You’ll have access to your course for two years so you can fit your learning around your other commitments.

Tutor Support Included

Learning remotely doesn’t mean you’re on your own! You’ll be able to message your tutor through our industry-leading learning platform.

Flexible Payment Options

Enrol today from £9.99 deposit & spread the cost over 24 months

Learn At Your Own Pace

Study wherever and whenever you want. You’ll have access to your course for one year so you can fit your learning around your other commitments.

Lines now open
- Click here to Speak to a course adviser now
or call us on 01202 006 464
25% OFF Save £49.91 - Don’t miss out!

Mediation and Negotiation

Get in touch with us and we’ll call you back
Get in touch with us and we’ll call you back
  • SALE Savings End Midnight Friday 28th August
  • SALE Savings End Midnight Friday 28th August

Mediation and Negotiation

This course is designed to equip the student with the skills needed to facilitate and mediate conflict in their day to day business function, or within the community.

The aim of the course is to summarise some of the basic guidelines for untrained people who may become involved in negotiation or mediation in group conflicts whether social, economic or industrial.

Training in negotiation and mediation is aimed at helping change to come about with as little violence or industrial unrest and disorganisation as possible.

Negotiation does not guarantee peaceful or just solutions but, compared with violence, or industrial disorganisation, it offers more constructive opportunities for accommodating conflict. Violence often achieves short-term immediate success, but its destructive impact on society leaves a legacy of hatred and revenge which can inhibit or totally prevent long-term social or industrial harmony.

Modules

Skills and Understanding

Conflict and Anger

Listening

Handling Conflict

Negotiation

Mediation

Other Considerations

Discussion And Group Work

Entry Requirements

There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.

All course fees, inclusive of all payment plans including our Premium Credit Limited option, must be settled before certification can be ordered.

*You will have access to the course for 24 months.

Assessment Method

After each lesson there will be a question paper, which needs to be completed and submitted to your personal tutor for marking. This method of continual assessment ensures that your personal tutor can consistently monitor your progress and provide you with assistance throughout the duration of the course.

What's Included

  • All study materials
  • Study Guide
  • Full Tutor and Admin support

On successful completion of your course you will receive the learndirect Certificate of Completion of Training in Mediation and Negotiation.

Your course certificate will also state the number of CPD points/hours the course is eligible for.

View a sample of the certificate (opens in new window)

learndirect is one of the largest integrated providers of courses and qualifications, training, and employment services in the UK

  • Each year around 6,000 businesses equip their staff for success with learndirect
  • learndirect have helped more than 75,000 businesses equip their employees with the skills needed to improve productivity.
  • Almost 700,000 maths and English test passes have been achieved with learndirect.
  • 300,000 people fulfilled their career ambitions last year with learndirect.
  • Over 250,000 apprentices have achieved with learndirect.
  • SALE Savings End Midnight Friday 28th August
  • SALE Savings End Midnight Friday 28th August

Mediation and Negotiation

This course is designed to equip the student with the skills needed to facilitate and mediate conflict in their day to day business function, or within the community.

The aim of the course is to summarise some of the basic guidelines for untrained people who may become involved in negotiation or mediation in group conflicts whether social, economic or industrial.

Training in negotiation and mediation is aimed at helping change to come about with as little violence or industrial unrest and disorganisation as possible.

Negotiation does not guarantee peaceful or just solutions but, compared with violence, or industrial disorganisation, it offers more constructive opportunities for accommodating conflict. Violence often achieves short-term immediate success, but its destructive impact on society leaves a legacy of hatred and revenge which can inhibit or totally prevent long-term social or industrial harmony.

Modules

Skills and Understanding

Conflict and Anger

Listening

Handling Conflict

Negotiation

Mediation

Other Considerations

Discussion And Group Work

Entry Requirements

There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.

All course fees, inclusive of all payment plans including our Premium Credit Limited option, must be settled before certification can be ordered.

*You will have access to the course for 24 months.

Excellent Marking

Assessment

Assessment Method

After each lesson there will be a question paper, which needs to be completed and submitted to your personal tutor for marking. This method of continual assessment ensures that your personal tutor can consistently monitor your progress and provide you with assistance throughout the duration of the course.

What's Included

  • All study materials
  • Study Guide
  • Full Tutor and Admin support

Qualifications

On successful completion of your course you will receive the learndirect Certificate of Completion of Training in Mediation and Negotiation.

Your course certificate will also state the number of CPD points/hours the course is eligible for.

View a sample of the certificate (opens in new window)

learndirect is one of the largest integrated providers of courses and qualifications, training, and employment services in the UK

  • Each year around 6,000 businesses equip their staff for success with learndirect
  • learndirect have helped more than 75,000 businesses equip their employees with the skills needed to improve productivity.
  • Almost 700,000 maths and English test passes have been achieved with learndirect.
  • 300,000 people fulfilled their career ambitions last year with learndirect.
  • Over 250,000 apprentices have achieved with learndirect.
100% online
learning
0 units
3 guided
learning hours

Rated by our learners

Rated Excellent by our learners

4.5 out of 5

Based on 31,695 Trustpilot reviews

Read all reviews →
Verified

Solomon helped me enroll today and was…

Solomon helped me enroll today and was Super helpful, informative and supportive. Thanks!

Poppy M. 21 Aug 2026
Verified

Excellent customer service

I had a Freddie Griffiths talk me through the entire process and he made it effortless. He was very professional. Answered any questions I had about the course. It was very reassuring to be told I could email him if I had any further questions or needed any support. He is most definitely an asset to the learn direct team.

Rose B. 21 Aug 2026
Verified

Arron was really helpful with any…

Arron was really helpful with any questions that I had he answered and getting me set up on the course was really fast and easy paced very friendly and cheerful.

Amber A. 21 Aug 2026
Verified

I was a great experience with the query…

I was a great experience with the query with Nessrine Marhoum. I really appreciate it the way she spoke to me and the she explained all the things to me.

Muhammad K. 21 Aug 2026
Verified

I was a great experience with the query…

I was a great experience with the query with Nessrine Marhoum. She clear everything to me an a nice way. I really appreciated.

Muhammad K. 21 Aug 2026
Verified

I had a great experience with…

I had a great experience with Learndirect, especially with my advisor Arron. He was extremely helpful and made the registration process simple and easy. He guided me through everything clearly and was always helpful when I had questions. Really appreciate his support and would definitely recommend!

Shamaila 21 Aug 2026
Ready when you are

Take the next step in your learning journey

Course tips, career advice and exclusive offers, straight to your inbox. No spam, just guidance.

Accredited & trusted

Working with the UK's leading awarding bodies

Call us
today
Enrol now Call us