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Enrol today for £0 deposit & spread the cost over 24 months

Learn At Your Own Pace

Study wherever and whenever you want. You’ll have access to your course for one year so you can fit your learning around your other commitments.

Tutor Support Included

Learning remotely doesn’t mean you’re on your own! You’ll be able to message your tutor through our industry-leading learning platform.

Flexible Payment Options

Enrol today for £0 deposit & spread the cost over 24 months

Learn At Your Own Pace

Study wherever and whenever you want. You’ll have access to your course for one year so you can fit your learning around your other commitments.

Level 3 Certificate Veterinary Receptionist (RQF)

100% online
learning
5 units
279 guided
learning hours
  • SALE Savings End Midnight Tuesday 13th December
  • SALE Savings End Midnight Tuesday 13th December

Level 3 Certificate Veterinary Receptionist (RQF)

Key points

  • Learn about the role of a veterinary receptionist
  • Understanding veterinary terminology and clinical procedures
  • Achieve a Level 3 Certificate qualification
  • Start and study at any time
  • Provides UCAS Tariff Points

Course Summary

About your Qualification

The Level 3 Certificate Veterinary Receptionist has been designed to give you the understanding needed to assist you if you are already in a veterinary receptionist role. It will also help you prepare for the role of a receptionist if you are considering this as a career path. 

Over the course of five units, this online qualification examines the theoretical understanding needed for the role of the veterinary receptionist. The qualification covers the terminology and procedures common to veterinary practices. Learning covers the administrative duties of a receptionist and looks at the importance of communication and customer service.

All the material is readily available once you enrol, so you’re able to start right away!

UCAS Status

Learners looking to go to university or continue their training at a Higher Education (HE) provider after completing one of our Level 3 animal courses will benefit from UCAS Points.

All our Level 3 animal qualifications are allocated a certain number of UCAS Tariff Points, ranging from 8 to 48 points. These are used to meet entry requirements for higher education establishments. So, if you are keen to pursue the next stage of your career, this Level 3 course will help you achieve it.

UCAS Logo

Getting Started

learndirect is the UK’s leading online course provider. Our online courses and qualifications give you the flexibility to engage with your studies whenever suits you best. 

The benefit of online learning means that you can plan your studies around your existing commitments. So, you’re able to progress with your learning in a way that works for you, without the stressful balancing act. With no classes to attend or a timetable to stick to, you’re in control of the pace and place of your learning.

What’s more, we have dedicated and experienced online tutors to support you throughout your qualification. As well as all the material being readily available as soon as you enrol so you’re able to start right away.

Modules

Unit 1: Principles of Customer Service and Communication in a Veterinary Practice

On completion of this unit you will:

  • Understand why customer service is an essential skill for the veterinary receptionist.
  • Understand challenging situations.
  • Understand how appointments are made.
  • Understand the payment process.
  • Understand veterinary insurances and the claims process.
  • Understand pet health plans.
  • Know how to handle customer complaints.
  • Understand bereavement and euthanasia.

Unit 2: Principles of Managing a Veterinary Reception Area

On completion of this unit you will:

  • Understand managing and maintaining the reception and waiting area.
  • Understand health and safety in a veterinary environment.
  • Know how to recognise basic animal behaviour.
  • Know how to safely approach an animal in the reception and waiting area.

Unit 3: Understanding a Range of Veterinary Products

On completion of this unit you will:

  • Understand pet food and nutrition.
  • Understand parasite control.
  • Understand products promoted to aid animal health.
  • Know how to provide advice to customers on products.
  • Know how to manage stock.

Unit 4: Understanding of Administrative Support in a Veterinary Practice

On completion of this unit you will:

  • Understand how to handle customer information.
  • Understand how to manage different mail services.
  • Understand how to complete relevant paperwork.

Unit 5: Understanding Veterinary Terminology and Clinical Procedures

On completion of this unit you will:

  • Understand veterinary terminology typically used in a veterinary practice.
  • Understand common clinical procedures in companion animals.

Entry Requirements

There are no formal entry requirements for this qualification but you must be aged 16 or over. You should have a level of maturity appropriate for the role, including basic literacy and numeracy skills. Due to the nature of the role, work experience within a veterinary environment would be beneficial. 

The qualification will be delivered online, and it is available to start at any time. Enrolment remains valid for 2 years and you can complete the qualification at your own pace. 

*You will have access to the course for 9 months only, after which, you can purchase extensions through your learning platform.

To successfully gain the Level 3 Certificate Veterinary Receptionist, you must achieve 36 credits. You will be assessed through internal assessments conducted online at the end of each unit and assessed by one of our qualified animal tutors. No practical assessment is required.

When are you assessed?

As you’re in control of how you learn, you’re also in charge of when you hand in your assignments.

This enables you to take as long as you need to thoroughly understand the unit before completing any assignments.

AIM Qualifications Assessment Group

AIM Qualifications Assessment Group logo

Upon successful completion of this qualification, you will be awarded a Level 3 Certificate Veterinary Receptionist, an Ofqual regulated qualification (Qualification Number: 610/0833/3).

AIM Qualifications and Assessment Group is a leading Awarding (AO) and End-Point Assessment Organisation (EPAO) offering award-winning qualifications and nominated end-point assessment services.

AIM has over thirty years of experience in developing high-quality qualifications that meet the needs of employers and learners. They approve the colleges, training providers, and other education centres that deliver their qualifications and work closely with them to ensure high-quality delivery.

AIM is also regulated by the public regulator governing qualifications in England – Ofqual.

Careers in the veterinary sector are a popular choice. Whether you currently work as a veterinary receptionist or if you are considering this as a career path then this Certificate qualification is suitable for you.

On successful completion of the Level 3 Certificate Veterinary Receptionist, you could progress onto any Level 3 Diploma qualifications in related areas. We have plenty of other animal courses and qualifications for you to progress onto and further your career prospects. Alternatively, you may decide to progress directly into employment as a veterinary receptionist.

  • SALE Savings End Midnight Tuesday 13th December
  • SALE Savings End Midnight Tuesday 13th December

Level 3 Certificate Veterinary Receptionist (RQF)

Key points

  • Learn about the role of a veterinary receptionist
  • Understanding veterinary terminology and clinical procedures
  • Achieve a Level 3 Certificate qualification
  • Start and study at any time
  • Provides UCAS Tariff Points

Course Summary

About your Qualification

The Level 3 Certificate Veterinary Receptionist has been designed to give you the understanding needed to assist you if you are already in a veterinary receptionist role. It will also help you prepare for the role of a receptionist if you are considering this as a career path. 

Over the course of five units, this online qualification examines the theoretical understanding needed for the role of the veterinary receptionist. The qualification covers the terminology and procedures common to veterinary practices. Learning covers the administrative duties of a receptionist and looks at the importance of communication and customer service.

All the material is readily available once you enrol, so you’re able to start right away!

UCAS Status

Learners looking to go to university or continue their training at a Higher Education (HE) provider after completing one of our Level 3 animal courses will benefit from UCAS Points.

All our Level 3 animal qualifications are allocated a certain number of UCAS Tariff Points, ranging from 8 to 48 points. These are used to meet entry requirements for higher education establishments. So, if you are keen to pursue the next stage of your career, this Level 3 course will help you achieve it.

UCAS Logo

Getting Started

learndirect is the UK’s leading online course provider. Our online courses and qualifications give you the flexibility to engage with your studies whenever suits you best. 

The benefit of online learning means that you can plan your studies around your existing commitments. So, you’re able to progress with your learning in a way that works for you, without the stressful balancing act. With no classes to attend or a timetable to stick to, you’re in control of the pace and place of your learning.

What’s more, we have dedicated and experienced online tutors to support you throughout your qualification. As well as all the material being readily available as soon as you enrol so you’re able to start right away.

Modules

Unit 1: Principles of Customer Service and Communication in a Veterinary Practice

On completion of this unit you will:

  • Understand why customer service is an essential skill for the veterinary receptionist.
  • Understand challenging situations.
  • Understand how appointments are made.
  • Understand the payment process.
  • Understand veterinary insurances and the claims process.
  • Understand pet health plans.
  • Know how to handle customer complaints.
  • Understand bereavement and euthanasia.

Unit 2: Principles of Managing a Veterinary Reception Area

On completion of this unit you will:

  • Understand managing and maintaining the reception and waiting area.
  • Understand health and safety in a veterinary environment.
  • Know how to recognise basic animal behaviour.
  • Know how to safely approach an animal in the reception and waiting area.

Unit 3: Understanding a Range of Veterinary Products

On completion of this unit you will:

  • Understand pet food and nutrition.
  • Understand parasite control.
  • Understand products promoted to aid animal health.
  • Know how to provide advice to customers on products.
  • Know how to manage stock.

Unit 4: Understanding of Administrative Support in a Veterinary Practice

On completion of this unit you will:

  • Understand how to handle customer information.
  • Understand how to manage different mail services.
  • Understand how to complete relevant paperwork.

Unit 5: Understanding Veterinary Terminology and Clinical Procedures

On completion of this unit you will:

  • Understand veterinary terminology typically used in a veterinary practice.
  • Understand common clinical procedures in companion animals.

Entry Requirements

There are no formal entry requirements for this qualification but you must be aged 16 or over. You should have a level of maturity appropriate for the role, including basic literacy and numeracy skills. Due to the nature of the role, work experience within a veterinary environment would be beneficial. 

The qualification will be delivered online, and it is available to start at any time. Enrolment remains valid for 2 years and you can complete the qualification at your own pace. 

*You will have access to the course for 9 months only, after which, you can purchase extensions through your learning platform.

Assessment

To successfully gain the Level 3 Certificate Veterinary Receptionist, you must achieve 36 credits. You will be assessed through internal assessments conducted online at the end of each unit and assessed by one of our qualified animal tutors. No practical assessment is required.

When are you assessed?

As you’re in control of how you learn, you’re also in charge of when you hand in your assignments.

This enables you to take as long as you need to thoroughly understand the unit before completing any assignments.

Qualifications

AIM Qualifications Assessment Group

AIM Qualifications Assessment Group logo

Upon successful completion of this qualification, you will be awarded a Level 3 Certificate Veterinary Receptionist, an Ofqual regulated qualification (Qualification Number: 610/0833/3).

AIM Qualifications and Assessment Group is a leading Awarding (AO) and End-Point Assessment Organisation (EPAO) offering award-winning qualifications and nominated end-point assessment services.

AIM has over thirty years of experience in developing high-quality qualifications that meet the needs of employers and learners. They approve the colleges, training providers, and other education centres that deliver their qualifications and work closely with them to ensure high-quality delivery.

AIM is also regulated by the public regulator governing qualifications in England – Ofqual.

Careers in the veterinary sector are a popular choice. Whether you currently work as a veterinary receptionist or if you are considering this as a career path then this Certificate qualification is suitable for you.

On successful completion of the Level 3 Certificate Veterinary Receptionist, you could progress onto any Level 3 Diploma qualifications in related areas. We have plenty of other animal courses and qualifications for you to progress onto and further your career prospects. Alternatively, you may decide to progress directly into employment as a veterinary receptionist.

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