Level 3 Certificate Veterinary Receptionist (RQF)

Modules

Unit 1: Principles of Customer Service and Communication in a Veterinary Practice

On completion of this unit you will:

• Understand why customer service is an essential skill for the veterinary receptionist.
• Understand challenging situations.
• Understand how appointments are made.
• Understand the payment process.
• Understand veterinary insurances and the claims process.
• Understand pet health plans.
• Know how to handle customer complaints.
• Understand bereavement and euthanasia.

Unit 2: Principles of Managing a Veterinary Reception Area

On completion of this unit you will:

• Understand managing and maintaining the reception and waiting area.
• Understand health and safety in a veterinary environment.
• Know how to recognise basic animal behaviour.
• Know how to safely approach an animal in the reception and waiting area.

Unit 3: Understanding a Range of Veterinary Products

On completion of this unit you will:

• Understand pet food and nutrition.
• Understand parasite control.
• Understand products promoted to aid animal health.
• Know how to provide advice to customers on products.
• Know how to manage stock.

Unit 4: Understanding of Administrative Support in a Veterinary Practice

On completion of this unit you will:

• Understand how to handle customer information.
• Understand how to manage different mail services.
• Understand how to complete relevant paperwork.

Unit 5: Understanding Veterinary Terminology and Clinical Procedures

On completion of this unit you will:

• Understand veterinary terminology typically used in a veterinary practice.
• Understand common clinical procedures in companion animals.

Entry Requirements

Learners must be aged 16 or over to enrol. Due to the nature of the role, work experience within a veterinary environment would also be beneficial.

Minimum Age restriction

16

Average completion timeframe

You have 24 months to complete your course.

Certification Timeframe

Learners can expect their certification within 6 months of completing the course, following the (EQA) External Quality Assurance of assessment.

Course Fees

All course fees, inclusive of all payment plans including our Premium Credit Limited option, must be settled before certification can be ordered.

*You will have access to the course for 24 months.

Assessment

To successfully gain the Level 3 Certificate Veterinary Receptionist, you must achieve 36 credits. You will be assessed through internal assessments conducted online at the end of each unit and assessed by one of our qualified animal tutors. No practical assessment is required.

When are you assessed?

As you’re in control of how you learn, you’re also in charge of when you hand in your assignments.

This enables you to take as long as you need to thoroughly understand the unit before completing any assignments.

Qualifications

AIM Qualifications Assessment Group

Upon successful completion of this qualification, you will be awarded a Level 3 Certificate Veterinary Receptionist, an Ofqual regulated qualification (Qualification Number: 610/0833/3).

AIM Qualifications and Assessment Group is a leading Awarding (AO) and End-Point Assessment Organisation (EPAO) offering award-winning qualifications and nominated end-point assessment services.

AIM has over thirty years of experience in developing high-quality qualifications that meet the needs of employers and learners. They approve the colleges, training providers, and other education centres that deliver their qualifications and work closely with them to ensure high-quality delivery.

AIM is also regulated by the public regulator governing qualifications in England – Ofqual.

Careers in the veterinary sector are a popular choice. Whether you currently work as a veterinary receptionist or if you are considering this as a career path then this Certificate qualification is suitable for you.

On successful completion of the Level 3 Certificate Veterinary Receptionist, you could progress onto any Level 3 Diploma qualifications in related areas. We have plenty of other animal courses and qualifications for you to progress onto and further your career prospects. Alternatively, you may decide to progress directly into employment as a veterinary receptionist.