Developing Your Customer Service Performance Course Online | learndirect
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Developing Your Customer Service Performance

Overview

This course covers why developing and improving your performance is important, how to use learning and development plans and the value of giving and receiving feedback. Understanding your role within your organisation and how you can improve are important for your personal development. Organisations improve their performance if staff are constantly reviewing their performance. 

Course Outcomes

  • Understand how to improve own performance
  • Be able to agree own development needs using a learning plan
  • Be able to improve own performance using feedback
  • Understand the purpose of feedback when working as a team
  • Understand the purpose of feedback in developing communication skills
  • Be able to identify and agree ways of developing communication skills

Qualifications

On successful completion of your course you will receive the learndirect Certificate of Completion of Training in Developing Your Customer Service Performance.

Your course certificate will also state the number of CPD points/hours the course is eligible for.

View a sample of the certificate (opens in new window)

learndirect is one of the largest integrated providers of courses and qualifications, training, and employment services in the UK

  • Each year around 6,000 businesses equip their staff for success with learndirect
  • learndirect have helped more than 75,000 businesses equip their employees with the skills needed to improve productivity.
  • Almost 700,000 maths and English test passes have been achieved with learndirect.
  • 300,000 people fulfilled their career ambitions last year with learndirect.
  • Over 250,000 apprentices have achieved with learndirect.

This course covers why developing and improving your performance is important, how to use learning and development plans and the value of giving and receiving feedback. Understanding your role within your organisation and how you can improve are important for your personal development. Organisations improve their performance if staff are constantly reviewing their performance. 

Course Outcomes

  • Understand how to improve own performance
  • Be able to agree own development needs using a learning plan
  • Be able to improve own performance using feedback
  • Understand the purpose of feedback when working as a team
  • Understand the purpose of feedback in developing communication skills
  • Be able to identify and agree ways of developing communication skills

Qualifications

On successful completion of your course you will receive the learndirect Certificate of Completion of Training in Developing Your Customer Service Performance.

Your course certificate will also state the number of CPD points/hours the course is eligible for.

View a sample of the certificate (opens in new window)

learndirect is one of the largest integrated providers of courses and qualifications, training, and employment services in the UK

  • Each year around 6,000 businesses equip their staff for success with learndirect
  • learndirect have helped more than 75,000 businesses equip their employees with the skills needed to improve productivity.
  • Almost 700,000 maths and English test passes have been achieved with learndirect.
  • 300,000 people fulfilled their career ambitions last year with learndirect.
  • Over 250,000 apprentices have achieved with learndirect.

Need proof of your English and Maths skills? Want to catch up and learn more English and Maths? You can for free when you sign up to this learndirect course.

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