Customer Service: Understanding customer service - get the essentials Course Online | learndirect
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Customer Service: Understanding customer service - get the essentials

Overview

Customer Service is integral to all organisations, whether they’re in the private, public charity ort voluntary sector. You need to have a good understanding of the principles that underlie your organisation’s’ customer service in order o provide effective customer service. How do you make your organisation’s products or services stand out?

This course also shows you how your customer service can go even further and exceed expetcations.

Course Outcomes

  • Work with others to improve customer service
  • Follow their organisation’s accepted customer service language
  • Apply customer service principles in their customer service role
  • Understand the principles of customer service

Qualifications

On successful completion of your course you will receive the learndirect Certificate of Completion of Training in Customer Service: Understanding customer service - get the essentials.

Your course certificate will also state the number of CPD points/hours the course is eligible for.

View a sample of the certificate (opens in new window)

learndirect is one of the largest integrated providers of courses and qualifications, training, and employment services in the UK

  • Each year around 6,000 businesses equip their staff for success with learndirect
  • learndirect have helped more than 75,000 businesses equip their employees with the skills needed to improve productivity.
  • Almost 700,000 maths and English test passes have been achieved with learndirect.
  • 300,000 people fulfilled their career ambitions last year with learndirect.
  • Over 250,000 apprentices have achieved with learndirect.

Customer Service is integral to all organisations, whether they’re in the private, public charity ort voluntary sector. You need to have a good understanding of the principles that underlie your organisation’s’ customer service in order o provide effective customer service. How do you make your organisation’s products or services stand out?

This course also shows you how your customer service can go even further and exceed expetcations.

Course Outcomes

  • Work with others to improve customer service
  • Follow their organisation’s accepted customer service language
  • Apply customer service principles in their customer service role
  • Understand the principles of customer service

Qualifications

On successful completion of your course you will receive the learndirect Certificate of Completion of Training in Customer Service: Understanding customer service - get the essentials.

Your course certificate will also state the number of CPD points/hours the course is eligible for.

View a sample of the certificate (opens in new window)

learndirect is one of the largest integrated providers of courses and qualifications, training, and employment services in the UK

  • Each year around 6,000 businesses equip their staff for success with learndirect
  • learndirect have helped more than 75,000 businesses equip their employees with the skills needed to improve productivity.
  • Almost 700,000 maths and English test passes have been achieved with learndirect.
  • 300,000 people fulfilled their career ambitions last year with learndirect.
  • Over 250,000 apprentices have achieved with learndirect.

Need proof of your English and Maths skills? Want to catch up and learn more English and Maths? You can for free when you sign up to this learndirect course.

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