Customer Service: Rules & regulations - a guide to your responsibilities Course Online | learndirect
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Customer Service: Rules & regulations - a guide to your responsibilities

Overview

In customer service, your work is about developing and improving the customer service your organisation offers. To help you, there are a number of organisational policies and procedures you need to be aware of.

This course will help you understand the importance of policies and procedures and what to do when the standard procedures don’t cover a particular situation. You will also look at how legislation covers customer rights and how this affects the service you provide.

Course Outcomes

  • Demonstrate understanding of the rules that impact on improvements in customer service
  • Understand the organisational procedures that impact on improvements
  • Understand the legislation and regulation that impact on improvements
  • Understand the rules that impact improvements in customer service

Qualifications

On successful completion of your course you will receive the learndirect Certificate of Completion of Training in Customer Service: Rules & regulations - a guide to your responsibilities.

Your course certificate will also state the number of CPD points/hours the course is eligible for.

View a sample of the certificate (opens in new window)

learndirect is one of the largest integrated providers of courses and qualifications, training, and employment services in the UK

  • Each year around 6,000 businesses equip their staff for success with learndirect
  • learndirect have helped more than 75,000 businesses equip their employees with the skills needed to improve productivity.
  • Almost 700,000 maths and English test passes have been achieved with learndirect.
  • 300,000 people fulfilled their career ambitions last year with learndirect.
  • Over 250,000 apprentices have achieved with learndirect.

In customer service, your work is about developing and improving the customer service your organisation offers. To help you, there are a number of organisational policies and procedures you need to be aware of.

This course will help you understand the importance of policies and procedures and what to do when the standard procedures don’t cover a particular situation. You will also look at how legislation covers customer rights and how this affects the service you provide.

Course Outcomes

  • Demonstrate understanding of the rules that impact on improvements in customer service
  • Understand the organisational procedures that impact on improvements
  • Understand the legislation and regulation that impact on improvements
  • Understand the rules that impact improvements in customer service

Qualifications

On successful completion of your course you will receive the learndirect Certificate of Completion of Training in Customer Service: Rules & regulations - a guide to your responsibilities.

Your course certificate will also state the number of CPD points/hours the course is eligible for.

View a sample of the certificate (opens in new window)

learndirect is one of the largest integrated providers of courses and qualifications, training, and employment services in the UK

  • Each year around 6,000 businesses equip their staff for success with learndirect
  • learndirect have helped more than 75,000 businesses equip their employees with the skills needed to improve productivity.
  • Almost 700,000 maths and English test passes have been achieved with learndirect.
  • 300,000 people fulfilled their career ambitions last year with learndirect.
  • Over 250,000 apprentices have achieved with learndirect.

Need proof of your English and Maths skills? Want to catch up and learn more English and Maths? You can for free when you sign up to this learndirect course.

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