Customer Service: Organisation - the secret of successful service delivery | learndirect
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Customer Service: Organisation - the secret of successful service delivery

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learndirect Trustpilot review stars

Overview

Planning and organising your work is a key element of delivering excellent customer service. It will help you think about what to do when the unexpected happens. This course includes how you obtain customers' opinions in formal and informal methods and how this contributes to providing excellent customer service.

Course Benefits

  • Organise the delivery of reliable customer service
  • Plan and organise the delivery of reliable customer service
  • Review and maintain customer service delivery
  • Use recording systems to maintain reliable customer service
  • Know and understand how to organise the delivery of reliable customer service

Qualifications

On successful completion of your course you will receive the learndirect Certificate of Completion of Training in Customer Service: Organisation - the secret of successful service delivery.

Your course certificate will also state the number of CPD points/hours the course is eligible for.

View a sample of the certificate (opens in new window)

learndirect is one of the largest integrated providers of courses and qualifications, training, and employment services in the UK

  • Each year around 6,000 businesses equip their staff for success with learndirect
  • learndirect have helped more than 75,000 businesses equip their employees with the skills needed to improve productivity.
  • Almost 700,000 maths and English test passes have been achieved with learndirect.
  • 300,000 people fulfilled their career ambitions last year with learndirect.
  • Over 250,000 apprentices have achieved with learndirect.

Planning and organising your work is a key element of delivering excellent customer service. It will help you think about what to do when the unexpected happens. This course includes how you obtain customers' opinions in formal and informal methods and how this contributes to providing excellent customer service.

Course Benefits

  • Organise the delivery of reliable customer service
  • Plan and organise the delivery of reliable customer service
  • Review and maintain customer service delivery
  • Use recording systems to maintain reliable customer service
  • Know and understand how to organise the delivery of reliable customer service

Qualifications

On successful completion of your course you will receive the learndirect Certificate of Completion of Training in Customer Service: Organisation - the secret of successful service delivery.

Your course certificate will also state the number of CPD points/hours the course is eligible for.

View a sample of the certificate (opens in new window)

learndirect is one of the largest integrated providers of courses and qualifications, training, and employment services in the UK

  • Each year around 6,000 businesses equip their staff for success with learndirect
  • learndirect have helped more than 75,000 businesses equip their employees with the skills needed to improve productivity.
  • Almost 700,000 maths and English test passes have been achieved with learndirect.
  • 300,000 people fulfilled their career ambitions last year with learndirect.
  • Over 250,000 apprentices have achieved with learndirect.

Need proof of your English and Maths skills? Want to catch up and learn more English and Maths? You can for free when you sign up to this learndirect course.

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