Customer Service: Complaint procedures - a structure for solutions | learndirect
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Customer Service: Complaint procedures - a structure for solutions

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learndirect Trustpilot review stars

Overview

When you work in a customer service environment, it is inevitable that you’ll receive some complaints. However, if you spot the warning signs, you can keep complaints to a minimum by creating solutions that avoid the mistakes that can lead to problems.This course is designed to support you in gaining the skills, knowledge and understanding you require to deliver high levels of customer service.

                     

Course Benefits 

  • Recognise the signs that a problem is about to produce a complaint
  • Deal with a complaint effectively
  • Know and understand how to process customer service complaints

Qualifications

On successful completion of your course you will receive the learndirect Certificate of Completion of Training in Customer Service: Complaint procedures - a structure for solutions.

Your course certificate will also state the number of CPD points/hours the course is eligible for.

View a sample of the certificate (opens in new window)

learndirect is one of the largest integrated providers of courses and qualifications, training, and employment services in the UK

  • Each year around 6,000 businesses equip their staff for success with learndirect
  • learndirect have helped more than 75,000 businesses equip their employees with the skills needed to improve productivity.
  • Almost 700,000 maths and English test passes have been achieved with learndirect.
  • 300,000 people fulfilled their career ambitions last year with learndirect.
  • Over 250,000 apprentices have achieved with learndirect.

When you work in a customer service environment, it is inevitable that you’ll receive some complaints. However, if you spot the warning signs, you can keep complaints to a minimum by creating solutions that avoid the mistakes that can lead to problems.This course is designed to support you in gaining the skills, knowledge and understanding you require to deliver high levels of customer service.

                     

Course Benefits 

  • Recognise the signs that a problem is about to produce a complaint
  • Deal with a complaint effectively
  • Know and understand how to process customer service complaints

Qualifications

On successful completion of your course you will receive the learndirect Certificate of Completion of Training in Customer Service: Complaint procedures - a structure for solutions.

Your course certificate will also state the number of CPD points/hours the course is eligible for.

View a sample of the certificate (opens in new window)

learndirect is one of the largest integrated providers of courses and qualifications, training, and employment services in the UK

  • Each year around 6,000 businesses equip their staff for success with learndirect
  • learndirect have helped more than 75,000 businesses equip their employees with the skills needed to improve productivity.
  • Almost 700,000 maths and English test passes have been achieved with learndirect.
  • 300,000 people fulfilled their career ambitions last year with learndirect.
  • Over 250,000 apprentices have achieved with learndirect.

Need proof of your English and Maths skills? Want to catch up and learn more English and Maths? You can for free when you sign up to this learndirect course.

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