Customer Service: Building relationships - aim to exceed expectations Course Online | learndirect
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Customer Service: Building relationships - aim to exceed expectations

Overview

This course is about developing releationships with your customers and going the extra mile. Emphasis is on stressing the importance of keeping customers informed and reassured.It is designed to support you in gaining the skills, knowledge and understanding you require to deliver high levels of customer service.

                        

Course Benefits

  • Understand the difference between an internal and an external customer
  • Understand standard expectations that customers have
  • Understand types of behaviours that will upset and impress customers
  • Describe customers using the appropriate customer service language
  • Communicate with customers in a way that makes them feel respected and valued
  • How to identify a customer’s expectations and how to verify these

Qualifications

On successful completion of your course you will receive the learndirect Certificate of Completion of Training in Customer Service: Building relationships - aim to exceed expectations.

Your course certificate will also state the number of CPD points/hours the course is eligible for.

View a sample of the certificate (opens in new window)

learndirect is one of the largest integrated providers of courses and qualifications, training, and employment services in the UK

  • Each year around 6,000 businesses equip their staff for success with learndirect
  • learndirect have helped more than 75,000 businesses equip their employees with the skills needed to improve productivity.
  • Almost 700,000 maths and English test passes have been achieved with learndirect.
  • 300,000 people fulfilled their career ambitions last year with learndirect.
  • Over 250,000 apprentices have achieved with learndirect.

This course is about developing releationships with your customers and going the extra mile. Emphasis is on stressing the importance of keeping customers informed and reassured.It is designed to support you in gaining the skills, knowledge and understanding you require to deliver high levels of customer service.

                        

Course Benefits

  • Understand the difference between an internal and an external customer
  • Understand standard expectations that customers have
  • Understand types of behaviours that will upset and impress customers
  • Describe customers using the appropriate customer service language
  • Communicate with customers in a way that makes them feel respected and valued
  • How to identify a customer’s expectations and how to verify these

Qualifications

On successful completion of your course you will receive the learndirect Certificate of Completion of Training in Customer Service: Building relationships - aim to exceed expectations.

Your course certificate will also state the number of CPD points/hours the course is eligible for.

View a sample of the certificate (opens in new window)

learndirect is one of the largest integrated providers of courses and qualifications, training, and employment services in the UK

  • Each year around 6,000 businesses equip their staff for success with learndirect
  • learndirect have helped more than 75,000 businesses equip their employees with the skills needed to improve productivity.
  • Almost 700,000 maths and English test passes have been achieved with learndirect.
  • 300,000 people fulfilled their career ambitions last year with learndirect.
  • Over 250,000 apprentices have achieved with learndirect.

Need proof of your English and Maths skills? Want to catch up and learn more English and Maths? You can for free when you sign up to this learndirect course.

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