Conflict Management

Conflict Management

About the Level 2 Conflict Management Certificate

Regardless of which area you work in, you will always come face to face with conflict. Whether that conflict is verbal, physical or written, there is no way to avoid it. People who deal with conflict effectively are valued in every industry. This is why people with impressive conflict management skills are highly desired by employers.

This home learning course has been designed to teach students everything they need to know about conflict management and nurture their existing conflict management techniques. Throughout six engaging modules, the course materials hone in on topics including: conflict and anger, listening, negotiation, conflict resolution and crisis meditation.

Who should study this course?

This course has been designed for individuals who want to improve their conflict management skills. Whether students are looking to improve their relationships at work, or deal with conflicts in their day to day life, this course can help them achieve that.

There are no prerequisites for enrolling on this distance learning conflict management course. As with many of our courses at learndirect, all we ask is that our students have an interest in the topic and the motivation to engage in home study.

What happens after the course?

On successful completion of this online conflict management course, students will likely feel confident in their ability to face conflict on a day to day basis. They will realise that if conflict is dealt with effectively, then a positive resolution is likely to be the result.

The transferable skills that students learn whilst working towards this qualification can be put to use in many different career sectors. Most likely, jobs which involve working with the public will need people with these skills. Jobs like this include:

• Security/Bouncer
• Bar manager
• Store manager

For more information about this course, give us a call on this number: 01202 006 464

Modules

Conflict and anger

Listening skills

Negotiation

Mediation

Crisis mediation

Examples of good and poor practice

For a more detailed syllabus on this course, click here

Entry Requirements

There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.

All course fees, inclusive of all payment plans including our Premium Credit Limited option, must be settled before certification can be ordered.

*You will have access to the course for 24 months.

Assessment Method

After each lesson there will be a question paper, which needs to be completed and submitted to your personal tutor for marking. This method of continual assessment ensures that your personal tutor can consistently monitor your progress and provide you with assistance throughout the duration of the course.

What's Included

• All study materials
• Study Guide
• Full Tutor and Admin support
• The course fee includes the awarding body registration and certification fee (valued at up to £30.00).

At the end of this course successful learners will be given the option to receive a Certificate of Achievement from the Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

Level 2 Conflict Management Certificate of Achievement

The course has been endorsed under the Quality Licence Scheme. This means that learndirect has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification* but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 2 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.

The course itself has been designed learndirect to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications. The Quality Licence Scheme endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met. A review of courses is carried out as part of the endorsement process.

The Quality Licence Scheme is part of the Skills and Education Group, a charitable organisation that unites education and skills-orientated organisations that share similar values and objectives. With more than 100 years of collective experience, the Skills and Education Group’s strategic partnerships create opportunities to inform, influence and represent the wider education and skills sector.

The Skills and Education Group also includes two nationally recognised awarding organisations; Skills and Education Group Awards and Skills and Education Group Access. Through our awarding organisations we have developed a reputation for providing high-quality qualifications and assessments for the education and skills sector. We are committed to helping employers, organisations and learners cultivate the relevant skills for learning, skills for employment, and skills for life.

Our knowledge and experience of working within the awarding sector enables us to work with training providers, through the Quality Licence Scheme, to help them develop high-quality courses and/or training programmes for the non-regulated market.

*Regulated qualification refers to those qualifications that are regulated by Ofqual / CCEA / Qualification Wales

To view a sample of the Certificate of Achievement, please click here.