IT Support Professional
What is the learndirect Job Academy?
A fast-track programme which enables an indvidual to go from enrolment to employment, focussing on highly sought-after skills and industries.
IT Support professionals monitor and maintain their organisation’s computer systems and networks. They are responsible for installing and configuring computer systems, diagnosing hardware and software faults, and solving technical and applications problems. 1
Interesting facts about the IT industry
Helpdesk and Desktop Support professionals make up part of the TOP 10 most in-demand tech jobs for 2021. 2
HOT IT SKILLS for 2021 include:
Cloud Computing
Cyber Security
AI 3
IT careers often start in IT Supportroles before progressing onto specialist roles, such as DevOps Engineers and Cloud Architects
84% of IT roles are ‘springboard jobs’, with workers moving up within five years. 4
The Curriculum
Careers in IT
The pace of technology adoption is expected to remain unabated and may accelerate in some areas, including in the IT industry, which will help support career growth in IT, Cloud Computing and Cyber Security. Experts have predicted that the need for IT professionals will rapidly grow as technology continues to evolve. This means job roles like Helpdesk Support and Network Administrators will continue to be an essential business requirement.
Professional IT certifications can often be preferred over a bachelor’s degree. Skills gaps continue to widen, as a result, an estimated of current workers’ core skills, will change in the next 5 years! 5
Our programme with recruitment preparation included is 6 months.
Individually, these courses could take 1-2 years to complete.
Career Salaries
Desktop Support Specialist
Network Support Technician
Support Analyst
Infrastructure IT Director
