Level 2 Certificate In Counselling Skills | learndirect

Counselling Skills (RQF) Level 2

120 guided learning hours
4 modules
Paper based
Technical Requirements


This NCFE Level 2 Certificate in Counselling Skills (RQF) course will equip you with the principles, values, and moral qualities needed to achieve and develop counselling skills.  Acquire knowledge about diversity and ethics within counselling skills, recognise the importance of self-development and understand the different approaches involved in counselling with this nationally-recognised qualification. 
As a learner, you will identify core counselling skills which include having a positive regard for the person being counselled; respecting them, showing empathy and sincerity. Other key skills include active listening, controlling your body language, and asking advanced open-ended questions.
Discover the significance of diversity and ethics within our counselling skills course. One of the most important values is making sure that people feel comfortable and safe to express themselves. Empathising with another person’s experience from their frame of reference and resilience to the concerns of others without being personally affected, are also essential.
As part of the counselling skills level 2 course, you will be working towards self-awareness and have an opportunity to reflect on your personal and future development, helping you identify any potential need for support. It is good practice to understand yourself better in order to help others achieve more.

How does the course work? 

Once enrolled, students will be given access to our online course materials where they will find learning resources that are educational, interactive and easy to follow. Everything you need to complete the course will be included in the materials. Additionally, you will have access to communicate with our tutors via phone, email or through our online platform. 
Further advice and guidance is also provided through a hub of likeminded learners who you can also get in touch with through our virtual learning platform.  
A great deal of flexibility is offered with distance learning; however students will have to have self-motivation and discipline if they want to progress effectively.
On average learners will take between 2 - 3 months to complete this course.
^ Back to top ^


UNIT 1: Using counselling skills (K/502/6966)

The learning outcomes for this unit are:
Know what core counselling skills are
Know how to establish a helping relationship
Be able to use core counselling skills in a helping relationship
Know how to conclude a helping interaction

UNIT 2: introduction to counselling skills theories (K/502/6630)

The learning outcomes for this unit are:
Know elements of counselling theories
Know the significance of counselling theory

UNIT 3: Diversity and ethics in the use of counselling skills (M/502/6631)

The learning outcomes for this unit are:   
Know how an ethical framework relates to the use of counselling skills
Know what discrimination means
Understand about anti-discriminatory practice

UNIT 4: Counselling skills and personal development (T/502/6632)

The learning outcomes for this unit are:
Know how to develop self-understanding
Know personal qualities relevant to the helping roles
Know how to meet own support needs
Know how self-reflection contributes to personal development
^ Back to top ^


This course is available to all students, of all academic backgrounds. No experience or previous qualifications required for enrolment on this course.

Please note you must be at least 16 years of age to join this course.

The approximate amount of time required to complete the course is 120 hrs.

^ Back to top ^


At the end of each lesson there is a question paper that needs to be completed and returned to your tutor. You should allow at least 1 – 2 hours of study to complete each question paper. 

^ Back to top ^



NCFE logo

On successful completion of our NCFE Level 2 Certificate in Counselling Skills (RQF) Qualification you will receive a qualification listed on the RQF at level 2 (Qualification Reference Number: 600/0728/X).

NCFE is a national Awarding Organisation, passionate about designing, developing and certificating diverse, nationally recognised qualifications and awards. These qualifications contribute to the success of millions of learners at all levels, bringing them closer to fulfilling their personal goals. Last year alone, over 340,000 learners from over 2,000 colleges, schools and training organisations chose NCFE as the Awarding Organisation to help them move their careers forward.

NCFE is a registered educational charity and has a strong heritage in learning, going back over 150 years. With a buzz that sets it apart, NCFE is proud to be recognised for its exceptional customer service and friendly approach. We're a values based company and our values are at the heart of everything we do.

NCFE’s extensive product catalogue includes a wide range of general and vocationally related qualifications in a variety of subject areas, as well as Competence Based qualifications/NVQs, and Functional Skills qualifications.

NCFE is recognised as an Awarding Organisation by the qualification regulators ('regulators') for England, Wales and Northern Ireland. The regulators are the Office of the Qualifications and Examinations Regulator (Ofqual) in England, the Welsh Government in Wales and the Council for Curriculum, Examinations and Assessment (CCEA Regulation) in Northern Ireland.

^ Back to top ^

Developing your career

After successfully completing this qualification, you may be interested in continuing your studies with us by progressing onto the next level - which is the Diploma in Counselling Skills RQF Level 3.

^ Back to top ^
NUS Totum Card Logo


Student Stories
Enrol now Request a callback