Certificate in Advice and Guidance (RQF) Level 3 NVQ

Modules

Unit One: Understand the importance of legislation and procedures (R/602/5210)

On completion of this unit you will:

• Understand legislation and codes of practice which impact on their role
• Understand how to deal with urgent situations
• Be able to record contacts, interactions, agreements, and provision of information
• Understand the actual or potential effect of own values, beliefs, attitudes and behaviours when working.
• Understand why the effectiveness of methods may vary depending upon the situation and clients involved

Unit Two: Establish communication with clients for advice and guidance (J/602/5138)

On completion of this unit you will:

• Understand the factors that contribute to effective communication with clients
• Be able to establish effective communication with clients
• Understand how to minimise difficulties when communicating with clients
• Be able to minimise difficulties in communication

Unit Three: Support clients to make use of the advice and guidance service (L/602/5139)

On completion of this unit you will:

• Be able to enable clients to decide whether to use the service
• Be able to identify and provide accurate information required by clients
• Understand the services provided by other suitable services
• Be able to provide information on other suitable services
• Be able to agree with clients their use of the service

Unit Four: Develop interactions with advice and guidance clients  (F/602/5140)

On completion of this unit you will:

• Be able to enable clients to explore their issues
• Be able to sustain interactions with clients
• Be able to bring interactions to a close

Unit Five: Interact with clients using a range of media( J/602/5141)

On completion of this unit you will:

• Be able to establish interaction with clients using a range of media
• Be able to deal with problems maintaining interactions
• Be able to provide information and focus on the clients’ requirements
• Understand how to communicate using a range of media
• Be able to identify risks to the client

Unit Six: Assist advice and guidance clients to decide on a course of action (R/602/5143)

On completion of this unit you will:

• Be able to assist clients to clarify their requirements
• Be able to negotiate boundaries with clients
• Be able to assist clients to review and prioritise their decisions
• Be able to assist clients select a course of action
• Understand the importance of autonomy for the client

Unit Seven: Review own contribution to the service (Y/602/5192)

On completion of this unit you will:

• Be able to assist clients to clarify their requirements
• Be able to develop to achieve work objectives

Entry Requirements

Learners will need to be in a role where they are giving advice and guidance to clients (this can be in a range of different settings but they do need to be able to demonstrate their work). There is a requirement for video evidence to be included, so settings with restrictions are not appropriate). As this is a Level 3 qualification, learners will be expected to have a good standard of written english and will be expected to use an appropriate referencing system.

Minimum age restriction

You must be aged 16 or above to enrol on this course.

Average completion timeframe

The average time it takes to complete this course is 12 months.

Assessement requirements

Your assessments will consist of: Q&A, Mentor Observation, Witness Statements

Placement or Practical required

Learners do need to be in an appropriate work setting to allow them to satisfy the criteria of the qualification.

If placement or practical required, when?

Learners need to be in an appropriate work setting for the duration of the course.

Is Membership Required?

No membership is required

Observation by us required

Learners will be observed by a work-based mentor during the course.

Certification Timeframe

You should receive your certificate in 12 weeks, but that can be extended if an EQA sample is required.

Course Fees

All course fees, inclusive of all payment plans including our Premium Credit Limited option, must be settled before certification can be ordered.

*You will have access to the course for 24 months.

Assessment

Assessment for this course is online through our in-house  Virtual Learning Environment. Learners are required to submit an assignment after each unit. Each end of unit assignment can be submitted online from the comfort of your own home. These assignments help learners build a portfolio of evidence that is automatically mapped to the aims of the course.

Qualifications

BIIAB

On successful completion of our BIIAB Level 3 NVQ Certificate in Advice and Guidance(RQF) course you will receive a qualification listed on the RQF at level 3 (Qualification Reference Number: (601/7407/9). This course has also been assigned 22 credits.

BIIAB, the British Institute of Innkeeping Awarding Body, is a government approved awarding body that has been raising standards in licenced retail since its formation in 1981. BIIAB are the premier awarding body for licenced retail in the UK and is owned by the registered charity BII. BIIAB offers a range of level 1-6 awards that cover the requirements of the licenced retail industry. They are perpetually developing their qualifications to reflect demands of society, Police, Government and licenced retailers.