Your Say

Laney Hardy is an Employability Leader at TCV, she worked in the role since January 2016 and here she tells us more about her job.

laney

What does your job involve typically day to day?

As an Operations Leader there is no such thing as a typical day as I never know what I am going to be presented with. I move from office to office to support all teams.

What do you enjoy the most about the role?

The day to day challenges of how we can improve performance and quality of service along with how to achieve targets, moving customers forward in their lives

What are the challenges?

The biggest challenge with work programme is breaking the myth that ESA customers do not want to work or cannot work. It is all about how you work with your customers to gain a real understanding from them and identify what would work for them in the long term. This is alongside managing expectations and gaining real sustainability both in their work life and personal lives.

What do you like to do outside of the day job?

I am social butterfly and enjoy spending time with my partner and friends. At present we are organising a holiday for 15 of us to go away.