learndirect awarded ISO20000

learndirect is pleased to have been awarded ISO20000 – an international standard for IT service management.

The standard is required as part of learndirect’s delivery of the government’s E-assessment framework contract and currently covers the Life in the UK tests as well as the Professional Skills Tests for the Standard Testing Agency.

It will also apply to upcoming E-assessment services as these become live over the next couple of years.

The standard recognises learndirect’s commitment to continual service improvement and quality experience for customers and covers all service management processes including incident, problem, configuration and release management.

The accolade follows 18 months of preparation from learndirect and comes six months earlier than required.

The accreditation will be re-assessed every six months.