Communications 2: Communicating With Your Patients | learndirect

Communications 2: Communicating With Your Patients

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Overview

This module aims to develop the concepts and principles introduced in module one and to illustrate how they can be used to improve communication and relationships between practice staff and patients. In this module, we look at communication with patients and how skilful, and flexible, communication in the workplace can improve the patient’s experience. We will also see how effective, and honest, communication can reduce and prevent complaints, legal claims and loss of income. Better communication will lead to happier patients and a better brand identity for the business.

Modules

On completion of this CPD course, you should be able to:

  • Create a positive first impression
  • Manage difficult patients and situations
  • Adopt flexible communication styles
  • Influence behaviour change
  • Adopt assertive strategies where appropriate
  • Convey sympathy, empathy, caring
  • Influence perceptions of cost and value
  • Improve the consent process
  • Discuss money issues clearly with patients
  • Accurately record relevant conversations and agreements
  • Conclude interactions on a positive note

Requirements

There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.

Qualifications

On successful completion of your course you will receive the learndirect Certificate of Completion of Training in Communications 2: Communicating With Your Patients.

Your course certificate will also state the number of CPD points/hours the course is eligible for.

View a sample of the certificate (opens in new window)

learndirect is one of the largest integrated providers of courses and qualifications, training, and employment services in the UK

  • Each year around 6,000 businesses equip their staff for success with learndirect
  • learndirect have helped more than 75,000 businesses equip their employees with the skills needed to improve productivity.
  • Almost 700,000 maths and English test passes have been achieved with learndirect.
  • 300,000 people fulfilled their career ambitions last year with learndirect.
  • Over 250,000 apprentices have achieved with learndirect.

Hear from our past Students

This module aims to develop the concepts and principles introduced in module one and to illustrate how they can be used to improve communication and relationships between practice staff and patients. In this module, we look at communication with patients and how skilful, and flexible, communication in the workplace can improve the patient’s experience. We will also see how effective, and honest, communication can reduce and prevent complaints, legal claims and loss of income. Better communication will lead to happier patients and a better brand identity for the business.

Modules

On completion of this CPD course, you should be able to:

  • Create a positive first impression
  • Manage difficult patients and situations
  • Adopt flexible communication styles
  • Influence behaviour change
  • Adopt assertive strategies where appropriate
  • Convey sympathy, empathy, caring
  • Influence perceptions of cost and value
  • Improve the consent process
  • Discuss money issues clearly with patients
  • Accurately record relevant conversations and agreements
  • Conclude interactions on a positive note

Requirements

There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.

Qualifications

On successful completion of your course you will receive the learndirect Certificate of Completion of Training in Communications 2: Communicating With Your Patients.

Your course certificate will also state the number of CPD points/hours the course is eligible for.

View a sample of the certificate (opens in new window)

learndirect is one of the largest integrated providers of courses and qualifications, training, and employment services in the UK

  • Each year around 6,000 businesses equip their staff for success with learndirect
  • learndirect have helped more than 75,000 businesses equip their employees with the skills needed to improve productivity.
  • Almost 700,000 maths and English test passes have been achieved with learndirect.
  • 300,000 people fulfilled their career ambitions last year with learndirect.
  • Over 250,000 apprentices have achieved with learndirect.

Hear from our past Students

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