Communications 5: Communications and Complaints | learndirect

Communications 5: Communications and Complaints

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Overview

Aims

This module considers how communication and miscommunication can cause situations of discontent to escalate to complaints.

Learning content

This module looks at the role of communication in receiving and handling complaints, and how effective communication can prevent complaints from happening in the first place.  

Modules

Objectives

On completion of this CPD course, you should be able to understand the part communication plays in:

  • Causing complaints
  • Avoiding complaints
  • Turning a complaint into an opportunity
  • Managing and resolving complaints

Requirements

There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.

Qualifications

On successful completion of your course you will receive the learndirect Certificate of Completion of Training in Communications 5: Communications and Complaints.

Your course certificate will also state the number of CPD points/hours the course is eligible for.

View a sample of the certificate (opens in new window)

learndirect is one of the largest integrated providers of courses and qualifications, training, and employment services in the UK

  • Each year around 6,000 businesses equip their staff for success with learndirect
  • learndirect have helped more than 75,000 businesses equip their employees with the skills needed to improve productivity.
  • Almost 700,000 maths and English test passes have been achieved with learndirect.
  • 300,000 people fulfilled their career ambitions last year with learndirect.
  • Over 250,000 apprentices have achieved with learndirect.

Hear from our past Students

Aims

This module considers how communication and miscommunication can cause situations of discontent to escalate to complaints.

Learning content

This module looks at the role of communication in receiving and handling complaints, and how effective communication can prevent complaints from happening in the first place.  

Modules

Objectives

On completion of this CPD course, you should be able to understand the part communication plays in:

  • Causing complaints
  • Avoiding complaints
  • Turning a complaint into an opportunity
  • Managing and resolving complaints

Requirements

There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.

Qualifications

On successful completion of your course you will receive the learndirect Certificate of Completion of Training in Communications 5: Communications and Complaints.

Your course certificate will also state the number of CPD points/hours the course is eligible for.

View a sample of the certificate (opens in new window)

learndirect is one of the largest integrated providers of courses and qualifications, training, and employment services in the UK

  • Each year around 6,000 businesses equip their staff for success with learndirect
  • learndirect have helped more than 75,000 businesses equip their employees with the skills needed to improve productivity.
  • Almost 700,000 maths and English test passes have been achieved with learndirect.
  • 300,000 people fulfilled their career ambitions last year with learndirect.
  • Over 250,000 apprentices have achieved with learndirect.

Hear from our past Students

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