What does your job involve typically day to day?
The main aspect of my role is managing the delivery of the Work Programme in CPA 12. Ensuring that my team understand their personal objectives and that we are working in line with the guidance set by DWP and learndirect.
Monitoring performance and ensuring that we are hitting and overachieving against our performance targets through a wide range of activities, and ensuring that we provide a quality service to our clients.
What do you enjoy the most about the role?
I most enjoy seeing the satisfaction that my staff get from transforming the lives of our clients.
What are the challenges?
There are daily challenges which is one of the reasons why I love my job. The main challenge is ensuring that we are innovative in our delivery to ensure the best service for our clients.
What do you like to do outside of the day job?
Outside of work I like to play sport, I belong to my local netball club. I spend a lot of time with my family and friends and love travelling abroad