Customer service training courses

Skilled workforces build business success

customer service  training courses - learndirect

Developing the skills of your staff

Training your staff in customer service can help your business make the right impression, get a better understanding of what customers really want and build your employees’ sense of achievement and pride. Poor customer service can lose you business – in fact, 50% of consumers say it’s the main reason they switch*.

That’s why we’ve drawn on our vast experience and suite of qualifications to ensure our training meets the needs of your business and your staff.

Training and skills needs consultation

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Fully funded training*

Thanks to the European Social Fund and the Education and Skills Funding Agency, training is fully funded in the following areas:

What courses are on offer?

Customer Service Diploma – Level 2
This qualification is delivered entirely in the workplace, meaning your staff are assessed on the essential skills and knowledge they need to do their job well. On average it will take six months to complete.
Customer Service programme
Our programme is delivered in the workplace and features selected units taken from the Customer Service Diploma qualification. It acts as a great introduction for your staff to gain the skills they require to succeed in their job, and takes around three months to complete. Your staff then have the option to progress onto our full diploma.
Customer Service package
Our Customer Service package features a combination of online and classroom based learning, and is a great way to develop the skills of staff who are perhaps new to your business. This package is comprised of 12 hours online learning and 30 hours tutor-led learning.
Short courses
We offer a number of short online courses which provide specific training suitable for a variety of customer service roles.

We’re always adding to the list, here are some examples:

  • Communication skills
  • Executive office skills
  • Office management
  • Autism awareness

  • Courses offer at a glance

    Course Type Study Type
    Workplace Online Classroom
    Packages No Yes Yes
    Diploma Yes No No
    Programme Yes No No
    Short Courses No Yes No

    What are the business benefits?

    Many employers across the UK, drawn from a range of sectors, are reporting that skills shortages in their workforce are affecting the productivity of their business. Forward-thinking employers are addressing this problem by investing in training and development to attract and retain the staff they need to thrive.

    Providing opportunities for staff to develop their knowledge, skills and resources makes good business sense – and not just for filling a skills gap. Quality employer support increases employee engagement, motivation and job satisfaction, and plays a key role in talent retention.


    Our training is fully funded** so there’s no cost to you or your employees. We’ll work closely with you to help you understand the funding and course options available to you and your staff.


    Once your staff have completed their course, learning doesn’t have to stop there – we can support them in progressing their career within your business. We offer a wide range of courses including higher level professional qualifications and Apprenticeships to provide career progression pathways for your staff.

    Why learndirect?

    learndirect is the UK’s largest provider of skills, training and employment services and has supported more than 75,000 organisations to improve the skills of their workforce.

    Our tailored approach will meet the unique needs of your business, equipping your people with new skills and qualifications designed to tackle skills gaps and boost productivity.

    For more information call our expert advisors on 0345 5210066 or fill in the form to arrange a callback.

    *Source: Successful Direct Marketing Methods, 7th Edition, Bob Stone and Ron Jacobs
    **Subject to eligibility criteria

    Find out more about our skills support for the workforce programme >>

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