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Rated by our learners

Rated Excellent by our learners

4.5 out of 5

Based on 31,717 Trustpilot reviews

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Verified

Very helpful and friendly advice and…

Very helpful and friendly advice and clear information from Jarel.

Daisy 25 Aug 2026
Verified

Great Service

Spoke to Ben Harvey on the online chat about a course I was interested in yesterday and I am now already enrolled and ready to begin my studying! He was so friendly and helpful and knew all the answers to my questions. Thank you dos much for your help!

Lucie J. 25 Aug 2026
Verified

Very helpful

Chris was so so helpful, explaining all the steps and answering all my questions ! Made the enrolment process very easy ! Thank you!

Rhi W. 25 Aug 2026
Verified

Liv's help

I don't have experience with other TEFL courses except this one and the Simple TEFL course my husband did. It was way cheaper, and he got his certificate immediately after completion. It is widely accepted. Your company makes me wait perhaps 30 days for my certificate. The amount of time it takes between submission and the assessment result is ridiculously long, and so is the time between sending a query and receiving a response. I have had to extend for a month and then had to pay for my final assignment to be marked. As for Liv, she gave me the information I needed, whereas your customer service did not respond to two emails I sent. The stars are for Liv, definitely not for i-to-i.

Carmelita O. 25 Aug 2026
Verified

My Enrollment Advisor Peter was amazing…

My Enrollment Advisor Peter was amazing he assisted me with my enrollment to my Access to HE science course. Peter answered all my questions I had about the Access Course and ensured my enrollment process was smooth!

Alicia S. 25 Aug 2026
Verified

Feedback to Freddie

I like the way Freddie took his time to explain the process to me, the courses ,the flexibility method of payment and making a joke about his club. Although I am a Manchester United fan which makes me rival to Freddie’s Club . He supported Liverpool. That’s on a lighter note. Freddie is really good at his job and I feel I will have a good understanding throughout my course.

Jacob 25 Aug 2026
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