About our tutors

Our support centre is staffed by a team of passionate and dedicated tutors

All our tutors are qualified to a minimum of level 2 in maths and English, with a third of them holding teaching or learner support qualifications in the adult learning or mainstream education sectors, such as Post Graduate Certificate in Education (PGCE) and Preparing to Teach in the Lifelong Learning Sector (PTTLS). We also have a small team who have advice and guidance qualifications

They are supported by subject experts and lead practitioners in maths and English, who provide extra advice and support on additional learning needs, as well as continuous improvement in learning support techniques. In addition, we develop, or source, appropriate training for curriculum changes or where there are developments in teaching methods.

Our tutors are trained on soft skills such as assertiveness, handling difficult callers, and relationship building – so they’re able to build good relationships remotely. They’re also required to undertake certified safeguarding training and keep up to date with any relevant equality and diversity changes.

Engaging learners

Having worked with millions of learners, we have lots of experience in identifying and overcoming the barriers individuals face when it comes to learning. We have a specific equality and diversity champion, whose job it is to ensure we can help all our cohorts of learners.

We also have a lead tutor who is an expert on dyslexia. She supports our tutors so they can help people with this common learning disability; tutors have referred learners to her to provide more specialist support.  We’ve helped people with a range of learning difficulties, and also deaf learners who have been supported with instant messaging. We have access to Minicom and have helped many people with physical disabilities.

Finally, we extend our support for learners holistically, so we’re already thinking about test centres and test environments when people enrol – for example, ensuring they have additional time for their test if they’re dyslexic.