Support centre

Hear how our state-of-the-art support centre in Leicester supports staff in businesses across the country.


Through the use of tutors, technology and content we deliver high quality learning to staff in businesses across the country through our Leicester support centre.

Our engaging courses use a combination of visual and written media which help to motivate your staff and build confidence, all set in a context which learners can relate to.

We will work with you to develop the programmes your business and employees need, from entry level to level 2, all with tailored, high quality support from our team of passionate, motivated staff.

learning-at-home-support-centreWe have experience of working with a wide range of learners with different needs – from lower level learners to those with dyslexia or dyscalculia – and we’re able to tailor support accordingly.

We’re passionate about using technology for learning and we use a variety of support methods, including:

  • Online interactive whiteboard –  so tutors can work through examples and areas of need whilst learners watch and ask questions
  • Instant messaging – offering an almost immediate response from the tutor, this method can be used independently or as part of a WebEx session, and can be a private or public interaction during a session
  • Online community
  • SMS
  • Mobile apps
  • Telephone
  • Video library
  • Virtual classrooms
  • WebEx
  • Webchat
  • YouTube to showcase new approaches to learning methods using a channel people are comfortable with

Our support centre has been accredited with the Matrix Standard, an external verification of the quality of its advice and support services.

Find out more about the courses and qualifications we can offer your business.