Customer Service Certificate

Our customer service qualifications develop the skills and knowledge you need to provide excellent customer service. These can be applied to hundreds of job roles across different industries - which is great if you’re still undecided about your future career.

Customer Service Certificate

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  • The Customer Service qualification will cover topics like:

    • how to deal with queries and requests from customers
    • how to communicate confidently with customers
    • the importance of your appearance and behaviour when working in customer service
    • legislation, regulations and procedures to follow in different roles and industries
    • Thanks to government funding your qualification could be free. We'll confirm this with you before you start.
    • Enrol and learn at one of our centres, where you'll get face to face support from our friendly staff.
    • Your tutor will be there to give you advice, and you'll have regular progress reviews to keep you on track.
    • When you've completed all your course, you'll either take a test or present your work as a portfolio of evidence. Your centre will explain this to you and in either case make sure you have lots of practice beforehand so you're totally prepared.
  • You'll be assessed on the tasks you do at work and create a portfolio of evidence to show what you've achieved. Your qualification will be awarded once that portfolio has been signed off by your tutor.